Published:
17/08/2003
Right of Reply email sent:
17/08/2003

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PC World
Herts
Dedicated Page in the Public Domain
Complainant:
Mr A Isaac
Town/City of Residence:
Maidenhead

Bought e-machines 590 package, 6 days later hard drive fails, after 1 hour on phone told no spare parts ring us back friday week.

Not happy with this rang back following monday (11th) only to be told I have to return it to a shop my self or arrange postage( I expect they will then use the excuse damaged in transit.)or wait for the spares.

Customer care does not care!!.

At this point I asked for my money back and a whole new set of trials and tribulations begin.

Maybe if some of your data was published the public might stop buying their products. Thats the only way they are going to listen!!!.

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  Editorial Comments

 



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previously submitted Consumer Comments
[Important: Read Disclaimer]

A Little knowledge of the law can help. Recent changes to legislation mean that if your computer failed within 28 days, you are entitles to take it back to the shop and change it for another one. Outside 28 days you can only get a repair. I know this as I work for PC World and there is never a quibble when this happens. Its your right.
Steve Innes .. 21 August 2003
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errm, steve innes, you are very wrong,
recent changes to sale of goods legislation mean that if an appliance fails anytime within the first 6 months of purchase, it is presumed it was faulty at time of purchase. 28 days is a number that pc world plucked out of the air when deciding a time limit in which it would be deemed you had 'accepted' and tested the goods, if you were to return a broken pc to pcworld after 5 months and 29 days they couldnt turn down a replacement
Steven Mike Hart ... 10 September 2003
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Reply to Steve Hart: Recent changes in the Sale of Goods act in March 2003 mean that what you are saying is correct.
However previous to this the law stated that you had a reasonable time to try the goods. This was around 7 days, depending on the product. After this time you were deemed to have accepted the goods. However you say 28 days is a figure PC World plucked out of the air. Sorry to disagree old bean, but PC World prior to recent changes as stated, actually enhanced the customers rights by extending the time in which to try the goods to 28days, hence enhancing the customers legal rights. - not just randomly plucking a fihure from the air. However what I was saying is actually correct, under the old legislation, the customer was still within 28days and therefore entitled to a replacement machine.
Steve Innes .. 23 September 2003
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Your both wrong,
if a consumer raises a claim that a product has a fault that is a result of a manufacturing defect the ownes is on the supplier during the first 6 months to prove that it is not or offer a repair. After the 6 month period the ownes is placed on the consumer to prove that the fault is a result of a manufacturing defect. Once goods have been accepted, and there is no set period for this, the consumer looses the right to a refund and only has the right to claim damages associated with the fault. These are generally limited to the cost of repair. The guarantee that PC World offers with their purchases generally enhances the protection afforded by the sales of goods act (as amened 31/3/03) by offering a DOA period of 28 days and a FOC repair for 1 year. This written guarantee is a legally binding part of the contract.
PC World Employee ... 14 October 2003
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Reply to employee.
Erm... i was actually supporting what you are saying. Sorry old bean but i am a retail magazine editor and the ownes is not on the manufacturer to prove anything. There is a pressumption that if it breaks down in the first six months the fault has been there since new and no argument would be given...however keep supporting your company against unjustified knockers...Steve Innes ... 17 October 2003

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