I bought a laptop that was tempremental to say the least, and
to cut a long story short it was replaced under the coverplan
agreement after coming back from repair in a worse state than
it was sent.
The next laptop I got from them was an Advent 6412DVD, I was
told by the sales rep that it was a good brand to get as it was
their own brand and as such could be repaired easier and parts
were more available.
I have had numerous problems with the machine since I bought
it, nearly all of them power supply problems. One time it was
sent away for 2 weeks and came back in exactly the same condition!
I have sent the unit away 3 times now and it still gives me problems.
I spent a lot of money on this machine and don't see why I have
to put up with this unreliability, I am constantly left without
a functional machine but have been told by PC World that it is
something I have to put up with as they will not exchange the
laptop.
The last time I called was the 6th of May 02, I was told by PC
service call that I should contact trading standards as PC World
were notorious for this sort of thing.
Also when I have called the service department they did not return
my calls, I called 9 times!!!!
I am absolutely disgusted by the service I have received.
Link to Other Dixon Group Company
Complaints
A
Right of Reply email letter has been issued.
