I bought a Packard Bell PC from PC World in November 2000. I
paid 1100 pounds plus and extra 350 pounds to insure it until
2005.
In February 2002 it broke down so I contacted PC World Service
Call to have an engineer come and fix it. 5 engineers later it
still wasn't fixed. The engineers would either turn up with no
new parts or with the wrong parts.
After 6 weeks they said I could invoke the 6 week rule which means
if my computer wasnt repaired then I am entitled to a brand new
system. I decided to take this option. 2 weeks after the 6 weeks
of waiting I am still without a computer so I called the Coverplan
insurance company to see what the status was.
The rep said he had no information concerning my computer and
as my broken computer hadn't been picked up from my home yet that
they couldn't deal with it yet.
PC World haven't contacted me about collecting the computer and
I am still stuck computerless after 8 weeks after paying out a
lot of money.
Link to Other Dixon Group Company
Complaints
