| Complainant: |
Miss Kate Bennet |
| Town/City
of Residence: |
Essex |
I recently telephoned One2One to speak to a customer service
adviser about how to make the most out of my tariff, after being
on the same one for 2 years.
I was advised to change my tariff to Everyone 100 - and was assured
that this would save me money. My usual monthly bill is around
£25.
After changing tariffs my monthly bill is now at least £40
( and this is suposed to save me money???) Not only that I cant
get any signal on my phone, and was advised to get a new phone
so i upgraded and got a new phone. I still cant get any signal
with the new phone!
I wanted to cut my loses and cancel my contract - upon requesting
this I was told that if i wanted to cancel it would cost me around
£160!! because I have signed up for another years contract.
I have not signed anything neither was I told that if I changed
my tariff I would be tied to another years contract.
I feel I was misinformed and conned by the "Adviser"
into signing up for another year - How do I get out of this contract
without paying the £160?
I would be grateful if you could help me!
Links to other One2One Complaints: Link1;
Link2
A Right of Reply letter has been issued to One2One, but judging
from their track record on other complaints, there is little hope
of a response. With the competition out there, One2One is certainly
not the first option for mobile phones. We will keep you posted.
=================================
I too am curious as to how
the consumer can be charged money if the service i.e. no signal
is available. The network coverage claims of the mobile operators
are obviously untrue.
Macehill... 14 July 2002
Please post your Consumer Comments on the
clik2complaints.co.uk
Sounding
Board
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