| Complainant: |
John
Lavabre
|
| Town/City
of Residence: |
London |
Earlier this year, approx January, I purchased a One 2 One Sagem
mobile phone from Phoneland in Witney, Oxfordshire.
It was a dual band phone so should have worked in most countries
of the world.
I attempted to use it France, Malaysia, Spain and Germany but
the phone would not work abroad (it worked in the UK).
I telephoned customer services who told me it was registered for
use abroad and assurred me it should be working.
I eventually gave up and returned to Phoneland. By this time they
had no obligation to me, but they put me on to One 2 One's customer
services department and, over the telephone, I explained my problem.
I was told it was a problem with the One 2 One network but that
I would have to go abroad to test the fault!
Finding this unacceptable I returned the phone by recorded delivery
mail on July 23 (I still have the documents to prove this). I
demanded a refund explaining One 2 One was not fulfilling its
obligation to me by failing to provide me with a network that
worked abroad.
I demanded a refund of £40, payable by By Aug 20.
I heard nothing until October when One 2 One sent me with a small
booklet explaining how to use the telephone abroad which I consider
insulting and patronising.
More to the point, they never returned my telephone!
Having had enough, I am now asking for Clik2complaints to intervene
on my behalf.
All One 2 One has to do is refund my £40
Regards,
John Lavabre
Links to other One2One Complaints: Link1;
Link2
We have sent a Right of Reply letter.
An update on this story (writes John Lavabre,
the complainant).
"After a potracted battle I have now received my £40
refund from One2One!
It turns out One2One had been corresponding with me at the wrong
address. Saying that, they only gave back the money when I threatened
to launch a website for disatisfied One 2 One customers to air their
views.
As far as I am concerned the matter is now closed. However, the
cheque was issued as a "good will gesture" as the company
would not admit any liability.
Regards, John Lavabre"
=================================
I bought 2 Segem one2one phones from Argos
and after returning the first model after spending all weekend talking
to customer servises at One2One to try and boot up and register
they told me to take it back to Argos as faulty and swop for another
- same thing happened and couldn't boot up and after customer services
advising remedies of they would send 2 new sim card and I should
add £10 to the credit balance.
I complained and asked for £10 back which a customer services
rang me in October to say my complaint was valid and the £10
was on its way. Luckily Argos took back on each occasion for reimbursement
the 2 phones and I bought a Vodaphone I am still waiting for my
£10
John Welch...14 January 2002
-----------------------------------------------------------
Well do not try Orange, there customer service is absolutely attrocious.
There point blank refuse to look at my Samsung A110e phone, stating
that it is Samsung's problem, yet Samsung have informed me that
when Orange brought the phone off them they also brought the warrenty
Victoria McFadden.. 8 February 2002
Please post your Consumer Comments on the
clik2complaints.co.uk
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