update from Ms Comerford on 14 August:
"Thank you for your input. After quoting your site, I have received a compromise from NTL. They have agreed to halve the outstanding costs, i.e. I pay for the advance year contract. They will remove the redundant cabling and re-connect me for free. However, this was on the 8/8/2003, and so far, they have not appeared to removed said analogue cabling, from my house and a block of about 10 others. They wish to talk to me by telephone a lot, perhaps it is to do with their recording system, rather then by e-mail, where I can record them. Anyway, thank you for publishing my complaint. Thanking you again , and keep up the good work" Louis

update on 20 August 2003:
Just a note to let you know, after another telephone call to NTL, The problem was resolved. The redundant cables have been removed from all affected houses and a re-connection is now complete. However, I have just received and invoice, dated 5/8/2003, on the 19/8/2003, informing me that my accounts is now closed and that the outstanding amount from last year, payable, and the advance payment for 2003-2004 is cancelled ! I have contacted NTL, and hopefully this minor problem will be resolved.
Thanking you again for your help. L.Comerford, Dublin

I decided to have the 150k broadband service for 17.99 a month with three months,connection and modem free. Recieved a bill of over 20 for modem but no charge of line thenb recieved second bill with an even higher charge of modem rental plus the 17.99 a month charge! With all the trouble i got trying to get it set up,lets see how long they take to refund the first bill which by the way was supposedly set up for direct debit and they haven't done so and stop sending me bills til march minus the modem charge!!i don't think im going to be successful! Miss S Smy .. 3 January 2004
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Unfortunately i am a ntl broadband consumer from 6 months 1 whole month i was disconected.technicians came 7 or 8 times but unable to resolve problem.last month they sent me 3 months bill which i paid for last two months on 7th jan2004 but on 19th jan 2004 they sent me a credt-track debt recovery notice and court notice just for my current month bill.i am blasted now..........its enough... M Ashraf .. 20 January 2004
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We have had several run ins with NTL over the provision of their television service here in Huddersfield. We have the Basic digital pack, which has satisfied our needs However, over the years the available real stations, not endless shopping rubbish, have declined, whilst the cost has crept up. Now, after returning from a 2 week holiday we find that we no longer have several previously enjoyed channels.

Less than a year ago NTL told us we still had a good deal even though we were paying more for less. Now, even the less has been reduced. NTL = Not Terribly Liked. John Procter ... 27 august 2003
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I have a string of complaints about NTL and have now asked for a TV service disconnection. Problems included repeated incorrect billing, promised credits not honoured, bad TV service, huge communication issues between their own staff, arrogance over cases that totally proveable, etc, etc. NTL are truly out of order - I have the evidence! Sadik Sacoor ... 29 August 2003
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I am sure I am not in a minority. After 2 yrs digital subscription no sign of interactive services for sports and other programmes yet the BBC constantly says cable customers can now access this via interactive. They cant! well not ntl customers.When am I going to have Wimbledon tennis on interactive.
Dudley Jones ... 11 September 2003
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Why do Dubliners have to pay 204 euros per year (including 60 euros subsidy payable by all to the 10% who avail of the add-on digital package) for the basic package of 14 monolingual channels including four exclusively for children whereas our fellow Union subscribers in Bruxelles pay 123 euros for a multilingual service of 39 channels.
A O Cainte ... 18 September 2003
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What are NTL doing abouthte blaster virus ? Not a lot seems to be the answer. The cable network seems to be very suseptable to the blaster virus. My fire wall is being hit once every 2 seconds by people with NTL IP address's. Why does NTL not dis able people who are abusing / blocking the system ? Andrew Mulcock ... 26 September 2003
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I am really frustated at NTL. I have been having a disruptive problem with my broadband connection, and the company tells me that 'he cannot see what can be done' unless I stay home, away from work, waiting for his engineer to turn up. I have sent numerous complaints, but to no avail.
How can I cancel the contract ? Arif shouqi ... 14 October 2003
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I have been waiting almost 2 months just for an ntl employee to put me a new green cover over my wires outside of my home which is situated on a main rd,after being continually fobbed off by the customer services,surely such a simple problem should not take this long?
Kirk West, Mannfield...22 October 2003
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My NTL Broadband Outlook Express has been out of service for 6 days so far.When I eventually get through to a helpline (average 30 minutes) I am given a different number to ring and the cycle begins again I persevered and !hour 17 minutes later got through to apolite appologetic chap who told me there was a fault the engineers were working on and service would be resumed by 8.0pm. it wasn'tand still isn't 40 hours later.

I asked for a name and address to write to for an explanation but was told it was pointless as complaints by letter or email would be LOST IN THE SYSTEM. Having signed a years contract I am told I cannot un subscribe until the full year (June 2004)is expired. I know I am one, insignificant customer,but where do I go from here ? Mrs Teresa Leigh ... 1 November 2003
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NTL is a joke. I am a student with dylexia trying to get the internet in halls to allow me to do my work. I have asked on a number of occations for help and what do NTL do? Give me a 1 a min phine number of some temp who's not got a clue about my halls or what to do! In the mean time I keep writing for help with no responce. I am currenlty falling behind in my studies as I need internet acess all the time as I find it difficult to read books and my computer can read out load for me any difficult words I don't understand on a web page. I HATE THIS COMPANY Charlene Booth ... 4 November 2003
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Hi I think ntl's service has tremendously improved.It has added a number of channels to its digital services and I have had absolutely no complaints with the service so far. Mark ... 22 November 2003
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I am paying my ntl broadband bills every month. But from 3 months im getting wrong bills.i tried to tell them so many times on phone but they said they dont no what is going on.evry month they r sending me over bill.i dont no what to do. M Akmal ... 25 November 2003
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I, too, have had appalling service NTL. The only consumate service that they seem to provide is disinformation. Every single advisor I have talked too will 'sort the matter out to my satisfaction' and then fails to do so. How the hell do they stay in business! Stephen Moore ... 26 November 2003
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I have had an ongoing fight with NTL and eventually reported the matter to OFTEL, I still have not had any satisfactory conclusion from NTL, even though I wrote to their Managing Director Mr. Aizad Hussain. I also Invoiced them for my months of wasted time, plus they owe me money, which I've never received. V Banks ... 28 November 2003
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I am in the process of becoming a new NTL customer through a nwe house purchase (the first year is paid by the builder). Already there has been an issue over installation - the engineer turned up but failed to make any proper connection. To all of you with serious, on-going complaints, remember that NTL is reguialted by OFTEL - make your complaints there as well. Telecoms providers are obliged to provide a minimum service, OFTEL may force NTL to pay proper compensation in certain cases.
Roger Taylor ... 2 December 2003
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dont complain join tiscali @ www.tiscali-network.com/kcm follow the links and join now. Richard Jones .. 26 December 2003
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