My partner and I moved into a new (rented) apartment in February,
and had no choice but to accept the existing NTL connection.
I was unhappy about this from the start as a work colleague of
mine has had nothing but trouble from them for over a year. They
had taken hundreds of pounds from his account for services he
didn't even have, so I knew straight away not to arrange a direct
debit.
It all started when I rang NTL, on the landlord's instructions
to get the account changed over from the previous tenant's name
to my name. That was fine, they were very courteous on the phone,but
immediately started sending bills to our address, using the previous
tenant's name, for money's that he owed. He apparently hadn't
paid them for a "Sports package" for the entire time
that he lived there..
We didn't pay these bills of course, as they weren't in my name,
but they continued to arrive. Then we got our first bill, with
the sports package included on it, which we did not have, and
didn't ask for.
4 weeks and six long phonecalls later, and after assurances that
our next bill would be correct, another bill arrived, with the
sports package still on it. With the bill was a note threatening
us with disconnection if we did not pay the bill.. it has now
gone up to 120 Euro!!
We don't know what to do now. We have no choice but to use NTL's
services as the apartment is not ours, and we have no authority
to change the cable provider. Our landlord has no interest in
changing the cable arrangements so we are stuck with no choice!!
I am going to have to ring them again today, and I am sure that
I will be assured again that the next bill will be correct. I
doubt that it will be.
We simply refuse to pay this extra charge for a service that we
do not have. Is there any advice that anyone can give me as to
what to do next? I understand that NTL are in trouble financially
and it comes as no surprise. I am sure that we are not the only
customers of NTL's that have refused to pay bills..
NTL are a nightmare to deal with, their service is bad and can
be intermittent. We were without service for over three days at
one stage, with no sign of an apology or refund for the lost time.
I have heard nothing but bad reports, and my own experience only
reinforces this opinion.
Thank you for letting me add our story to your list of NTL Complaints,
regards...
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