In November 2000 I took out a motor insurance policy with Commerical
Union. During the policy period Commercial Union were taken over
by Norwich Union Direct and they in turn issued me with a new
insurance policy valid until the end of November 2001. I received
a renewal notice from Norwich Union and subsequently phoned them
as my insurance premium had increased yet again despite no claims
having been made against the policy.
And here's the problem. Even though Norwich Union had been insuring
me for the past year they had managed to spell my name wrong,
a minor glitch, but I also discovered that they had me down as
having an accident four years ago which is not the case. They
also said that my car was being used for business use by myself
and my employer. I only use my car for personal use and am the
only named driver.
My insurance premiums did increase astronomically due to moving
to a higher risk area in February this year. I wonder if my premium
increased also due to the fact that Norwich Union had the incorrect
details on their system. Commercial Union had the correct details
given to them when I took the policy out.
Upon speaking to Norwich Union (2/11/01) to clarify this they
advised me that the problem occurred when they took over the policy,
but basically fobbed me off saying that I am not due a refund
and they are not willing to look further into the situation.
Is there anything else I can do
A Right of Reply response has been sent to Norwich Union. Have
you had a similar experience of having been "fobbed" off
by Norwich Union? We want to hear from you.
