| Complainant: |
Mr S Watson |
| Town/City
of Residence: |
Tyne & Wear |
When we bought a new fridge approx 18 months ago my wife
took out an extended 5 year cover. 3 weeks ago the fridge stopped
working (after switching it off to defrost it, it subsequently
would not re-freeze).
We called Northern Electric and they had an engineer visit the
following week to inspect. On visiting the first thing the
engineer did before even inspecting the fridge was to ask my wife
to show him her fingernails!! He examined the fridge and produced
a report which said that the evaporator had been punctured.
Northern Electric are now claiming this was "accidental
damage" and that under the terms of the policy we are not
covered. What they are, in effect, claiming is that we pulled
the fridge out of its alcove and stuck a knife in the evaporator.
This is a total load of rubbish - the fridge is in a under-bench
alcove and has never even been moved since it was originally installed.
It would however seem to be our word against their's - the insurance
cover is a total fraud, basically they just send someone out in
a boiler suit who claims the damage is accidental...the amount
of money involved is not huge, but -they- shouldn't be able to
get away with -this!
The Right of Reply comment from Northern Electric retails implies
they are more interested in getting this posting off clik2complaints
than actually taking a closer look at Mr Watson's grievance.
Postings that have been satisfactorily responded to and
acknowledged may on request be removed.
In my view, this response is dismissive and far from satisfactory.
Nevertheless, Mr Watson has a say too. An email has been sent
for Mr Watson's comments.
update on 8 August 2002
Mr Watson's Response:
| The reply from Northern Electric is
completely unsatisfactory and typical of their appalling attitude
towards me throughout this whole farce. They have not replied
to me at all, despite having also received a letter from my
solicitor and from the local trading standards office.
I'll let the readers of your website judge as whether they
would ever want to buy products from a company with such an
attitude to their customers....
If Northern Electric think I'm going to quietly go away they
are sadly mistaken - next step will be a full page advert
in the local press. Thanks, Steve Watson...8 August 2002 |
=================================
I purchased a very expensive sony tv from
NE in January it broke 4 weeks ago it took them 1 weeks
to pick the tv up after numerous phone calls on my part it has now
been in the workshop for 3 weeks. I ring am told nothing. They tell
me to ring on other days and they will tell me whats going on. When
i did ring woman just kept on say 12 tv back but yours is not one.
I am sick of ringing i have 2 kids one autistic who loves to watch
tv before bed i just want my tv back but don"t know where to
turn
Nicki Hartley...28 August 2002
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