Wish I'd found this site sooner - would have saved me considerable
hassle, incovenience, frustration and money.
I ordered a kitchen from Moben in February with a scheduled installation
of 2nd-5th April.
The original fitters turned up for only 2 of these days and therefore
the installation extended into the next week. Despite pointing
out numerous faults / deficiencies in the kitchen whilst they
were working, the fitters disappeared without fixing them. I obviously
refused to sign the form stating satisfactory completion.
I complained to Moben, whose staff treated me in exactly the
same way as the other respondents - and eventually arranged for
an inspector to call round.
He duly condemned the kitchen and it was arranged that another
fitter would come round to sort all of the problems. He was due
on May 7th but didn't show up.
I again complained and it was arranged for him to come the next
day. He did arrive and seemed quite proficient and did a creditable
job over the next 3 days.
However, the 'high quality' materials that Moben use are incompatible
with a quality end product and therefore the end result is less
than satisfactory.
A plasterer was supposed to come yesterday (16th May) to complete
the plastering but did not turn up.
I have now told Moben that I do not want anymore of their workman
coming and instead require a 40% refund to conclude the sorry
matter. I am waiting for their response.
Useful information:
Customer Care Director Paul Baines
Customer Care Manager. Leanne Higginson
Fax Number 0161 7864632
Comments / complaints can be E:mailed via the Moben web site
and I have actually found this a good way of getting some response
from them.
I have also contacted Qualitas and should Moben not resolve the
matter, intend to use them for independent arbitration.
