Since this page went on the web, we have been offered a payment of £500, which we have accepted. Thank you for your help. A good contact to address for any complaints to in Moben. May be worth letting your readers know about this. Click here for relevant page for details
T. Reid....14 July 2002
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We saw an advert for Kitchens Direct and had them round for a quote.

They came back with a figure of £7,500 after going through a laborious 3 hour chat about their company, how wonderful their products are etc. We decided to go ahead. The surveyor came round and spent another 3 hours surveying and drawing up his plans. Several days later the new kitchen arrived which had to be stored in our conservatory and paid for in full! Two weeks later after being driven mad by banging toes etc on the kitchen furniture, the fitters turned up to completely gut the old kitchen, strip the walls of tiles and plaster. Add new electrical points and lay a gas pipe for the new range. Well firstly, the walls were so badly plastered that another fitter Mr W had to redo it himself. The electrical points were not done correctly and the gas pipe hadn't been laid. Mr W arranged for that himself at the extra expense of Kitchens Direct. Whilst Mr W did an excellent job on our kitchen, It most certainly didn't take 3 days as promised, but in fact 2 1/2 weeks. Mr W would arrive at 9am and leave most nights at 9pm! All Mr W could do was slag off KD/Moben and Dolphin.

There were several problems when he came to fit our kitchen, the surveyor didn't bother to do proper checks so Mr W had to make more alterations. Cupboard doors were delivered either too small, to big, damaged etc.

Do not use these people. There was a site called Cunsumer Comments UK which seems to have disappeared and there were thousands of complaints about Kitchens Direct! Martin Bicthen ... 3 September 2003
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Im glad to have come across this site after a sales man (very polite) from Kitchens Direct gave us a quote that we thought was reasonable. A day later we were phoned up by a different and quite pushy sales man. After much deliberation we decided to go with them after a look at their web site to confirm what we'd bought. Imagine our surprise when this site came up above their actual site Scary.

So, weve decided to go with a B&Q kitchen and order our own appliances oh and another thing, we werent allowed to have a break down of what was included in the price. The only thing he told us was that the dishwasher was half price, reduced to a mere 599. We later found it for 525, not reduced.

Any way, if you want good appliances at competitive prices, try Biasco.com. Weve ordered (and received yesterday) 5 appliances from them. They were helpful and polite from the start, they arrived when they said they would and even the delivery men were cheerful (something they must put in their employees tea..?). Jan & Tim Goring ... 21 November 2003
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Mr and Mrs oxby contract no .66xxxx. The so called kitchen has been fitted for 2 wks .WE have made 20 phone calls all to no avail.I have a kitchen with appliances i can't use a cooker hood that was specked incorrectly and no way of my family having a decent meal I am now being told that the cooker hood will not be ready untill after Xmas and the fitter might call next week to sort out the hob and the sink i have been very badly let down by yourselves .
None of the cupboards have been finished off no cornices have been fitted and i am cupboard fronts missing .

In totall we have paid 10500.00 for a kitchen that can't be used . How the hell am i supposed to cook a meal that alone a family Xmas meal . We have been liviing on take aways for 2 wks this is not acceptable . My last home had a brillant kichen directs kitchen and i decided to use yourselves again what a mistake that was .We are now considering taking this to our solicitors in Newport Pagnell please help before this gets out of hand.
Mrs K A Oxby ... 16 December 2003