Since this page went on the web, we have been offered a payment of £500, which we have accepted. Thank you for your help. A good contact to address for any complaints to in Moben. May be worth letting your readers know about this.
Click here for relevant page for details T. Reid....14 July 2002
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Your not the only ones who have been messed around by Moben. My Kitchen is still yet to be installed, but I have wasted 2 days already, having taken time off work to accept arrival of the kitchen, only for a Saturday deliver date fiasco. Read details here ....
Mark Ford ... 30 August 2003
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Why didn't I find this site before? I have been pulling my hair out since February 2003! I appear to be having the similar problems so many other people are having. Our kitchen was due for installation in February 2003. My dream kitchen! The first fitters turned up, then we lost one and then the other. The dream kitchen was a disaster!We called for an inspection and a completely new kitchen had to be ordered and fitted. This was fitted weeks later but the fitter decided he knew better and failed to follow the agreed design. New inspection - new kitchen needed.

To cut a very sorry saga short. A new lot of fitters arrived but stayed for only one day instead of the three required. At this very moment in time they are "completing the kitchen". During these last nine months we have had broken promises, shoddy workmanship, damaaged goods etc. etc. etc.As with everyone else I have been astounded by the total lack of organisation, the appalling lack of customer service care and the inability of the management to take responsibility for their company.

I am contacting solicitors next week regarding compensation and suppose that too will be difficult to satisfy. Moben has been unable to provide quality goods or service. They don't show any concern or care for the stress and troubles they cause.How they dare to advertise on television amazes my family.The whole world should be able to hear the groan we give. Let's spread the word and help others avoid this disasterous company.Elaine Niblett...23 October 2003
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I have been waiting for my kitchen to be completed since July. We have suffered dreadfully at the hands of Moben and their incompetent fitters and suppliers. I have discussed the matter with a friend who successfully achieved a compensatory payment of 600 since Moben wanted to keep the matter out of the small claims court. I am now preparing my case for the court. L Harper ... 11 November 2003
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I recently submitted my own Moben horror story to this site but unfortunately it now seems to have disappeared. Our kitchen should have been completed back in August but the fitters made a complete mess of it.We called a halt to fittting in the hope that Moben would put things right but they refused to even come and look at the faults. The fitters never returned. After taking legal advice we rejected the kitchen and 4 months on we are still fighting for our money back. We still have no kitchen either!! Our case has been with Qualitas for 3 months and we haven't heard a thing.

We cannot afford to take them to court to enforce what I understand is no more than our statutory rights. So much for consumer protection!!I would really like to compile a list of dissatisfied Moben customers and present it to the OFT and my MP. This company should not be trading. If you would like to help then send your details to me: Jeanine Wright, email mobencomplaints@walkern.org.uk
Perhaps together we can do something about this terrible company.
Jeanine Wright...23 november 2003
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