I was dissatisfied with the workmanship when my Moben kitchen
was installed in spring 2002.For over a year I have made periodic
attempts to contact Moben. I am frequently abroad, but have nevertheless
made many phone calls, sent six or seven faxes (which they deny
receiving), and even sent a recorded delivery letter to the Director,
Mr JP Baines.
In return, I have received four letters from the firm (13.5.2002,
28.5.2002, 17.3.2003 and 21.3.2002) and two phone calls (3.9.2002
and 25.3.2003) acknowledging my complaint and promising investigation.
At every contact I have been promised that the Field Installation
Manager would phone me to arrange an appointment to view the kitchen.
On 25th March last a Mr Young promised yet again that the Field
Installation Manager, Mrs A E, would contact me to arrange to
inspect the defects. Despite my calls on 2.4.2003 and 10.4.2003,
and their assurance to call me back "maybe" the same
day, Moben have STILL not contacted me.
I feel I have been "stonewalled" by the company, who
constantly tell me that the persons I wish to speak to have changed
departments, or gone on training courses(!), or are away, or have
not got my file, etc etc, and all this after holding on line while
being transferred from one department to another at my own expense.
As I cannot give over my whole life to this issue, I am soon going
abroad for six weeks on business, but will certain pursue this
grievance as soon as I return. I wish I had come across this website
sooner. Until I read your complaints letters about Moben, I thought
I was the only one to suffer from their unbelievable indifference
and broken promises. "Customer Care" is just a joke,
isn't it? A joke on the customer!!!
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