Myself and my wife ordered a kitchen through Moben.The salesman
came to our house on Sept 9th and spent 3 hours with us.We eventually
agreed on our dream kitchen and set the ball rolling.
The surveyor was round our house the next week and drew up the
plans for the fitters.All seemed ok up to this point ... how wrong
can you be.This is when the problems started.Our kitchen was due
to be fitted on Oct 28th but was cancelled at short notice by
Moben.The installation would take place the next day.
The next day the "fitters" arrived on our doorstep.They
were two Ukrainians called Igor & Vladimir.They had no idea
whatsoever how to fit a kitchen. After working 5 12 hour days
all they managed to achieve was assembling 3 base units and 3
worktops!
Our kitchen is small and we could not understand how it could
take so long to do so little.They told us they were carpenters
and did not really know about plumbing or electrics.
When we challenged them as to how much longer it would take their
reply was that they may get it finished if they work till 2am
and 11pm the next day.They also said that our kind of kitchen
even though it is tiny could take maybe 2 to 3 weeks.At this point
my patience snapped and I threw them out of our house.We have
2 boys aged 4 and 1 and had been left without drinking water and
all our other facilities for a week.
After many calls the site manager came along with an inspector
and 2 fitters.The inspector listed 13 faults but at least the
fitters connected up our essential services which was a big relief.
After much complaining and threats we have been advised by Kay
Baxter & Rizwan at Manchester that our half completed kitchen
will be finished this Friday 8th November.We shall see.
Like most other people I have found the attitude of Moben disgusting.We
have made in excess of 80 phone calls to them but your call is
never ever returned.It is not up to the customer to do all the
running around Moben it is down to you.
We have also had the wrong parts delivered on numerous occassions
and when it has been the correct size it has been the wrong colour.We
are now considering legal action to sue Moben for negligence and
breach of contract. Totally incompetent and not worth all the
hassle.They just want your money up front . Our advice to anyone
wanting a new kitchen is to not even consider Moben and spread
the word.
Other Moben Kitchen complaints:
