We ordered a fitted kitchen from Moben and everything seemed
to be going well, surveyor, designer and pre installation work
all carried out much to the original planned timings.
However, I started to get concerns when the delivery company
wanted to drop the "kit" for the kitchen off at their
convenience rather than that we had instructed Moben to follow.
We have no storage space so wanted kitchen and fitting dates to
be as close together as possible. After much hassle kit arrived
at 4.35 p.m. on the Friday 20th Sept for fitting on the following
Monday.
45 minutes after the van had left,with my VISA payment for the
balance of the account, I received a phone call telling me that
the Monday fitting date was off and would now be the following
Monday, Sept 30th. I was told by the Customer service desk that
what did I expect them to do about it and was left with a take
it or leave it response.
During the week of the 23rd, which I had taken off work to be
available to oversee the work, I was passed from person to person
with no success.
On Monday 30th the fitter, who is a sub-contractor phones me
to tell me he's not well and won't be in to fit the kitchen. He
thinks he'll be off for the week.
I tried Moben in both Nottingham and Manchester and was asked
by another Customer service rep why I was making a fuss?
It is now Wednesday October 2nd, no-one from Moben has phoned
me to apologise, update me or give me a new fitting date. I have
made 13 calls to Manchester and 8 to Nottingham all with the promise
that someone senior will phone when they come out of a meeting,
a Paul Burns or his assistant This was the latest promise on Monday
Sept 30th , but no reply
The money has now been in Moben's account for almost 2 weeks
and I don't have a kitchen as it was stripped out of all the fittings
in anticipation of work being done on Sept 23rd as promised. I
cannot move for uninstalled kitchen fittings and I have taken
7 days off work to meet their promises and still I don't know
when the kitchen will be fitted.
The company appears to be being run by faceless individuals
who sub-contract everything and once the money is received you'll
get it done when it suits them. I am left with the impression
that they're doing me a favour and why should I be asking these
questions. I haven't even seen what sort of a finished job I'm
going to get yet, if ever!!!
Other Moben Kitchen complaints:
