Another victim of Moben kitchens / Dolphin bathrooms / MKD Holdings.
Unfortunately found your site a little too late!
Got Moben in to fit my kitchen and was getting Dolphin in to fit
a new bathroom. In the process of cancelling Dolphin because of
my dissatisfaction with Moben. Key problems are highly unethical
sales practices and unprofessional surveys.
The sales reps / designers of both companies told us categorically
that all staff are full time employees of the company trained
and tested on recruitment, we had two seperate groups of independent
contractors in to fit our kitchen, one of which undertakes work
for eight different kitchen companies.
Sales people told us we were getting 50% discount but had to sign
there and then to qualify but did not provide a cost breakdown,
it turns out on getting other quotes we have paid at least £3000
more than we could have.
Surveys are the biggest problem. Moben told us that they give
an A-Z service.
Surveyor requested that existing tiles be removed to accomodate
units. Plaster came off the wall with the tiles, checked with
survey dept by phone and they said that they would repair walls
as needed, on day of fit Moben claimed no responsibility as it
wasn't in the contract and not mentioned on the survey and we
had to pay an extra £400 to get in a plasterer after hours
to repair wall as soon as possible as we were without a kitchen,
running water, cooking or laundry facilities for over a week.
Decided therefore to get second opinion on Dolphins bathroom who
had agreed to replace sunken bath with a new bath 200mm wider
but made no mention, as my second contractor did, of having to
move the floor joists or the wall and supporting roof struts to
accomodate new bath. On approaching Dolphin in writing informing
them of my second opinion they sent me a letter basically telling
me I was wrong! (Mrs A B - Central Order Processing Manager /
15/08/2002)
On trying to cancel the contract they now are trying to make me
pay £300 for the faulty survey, I'll see them in court first!
Please advise other consumers not to touch these cowboys with
a barge pole, we didn't get other quotes because we weren't looking
for cheapest but a High St name which we thought would be honest,
reliable and trustworthy, I'll never again make that mistake or
be influenced by a showroom!
Their customer service stinks, took me two hours on the phone
one day trying to get through to Moben where switchboard won't
even let you leave a message for your customer services advisor.
Once they have your cash, delivering your goods as soon as possible
so that they can receive payment and use your premises as a warehouse
(don't let them, I didn't even though they did persist and try
to the point that only when the delivery guy actually arrived
did he finally call the office to confirm that there was no storage
space, so they delivered the furniture obviously so that they
could invoice and took the appliances away again) they have no
further interest in you or the satisfactory installation of your
furniture.
It turned what should have been an expensive but exciting project
for us into a bitter pill and cost us a lot of unneccesary money.
Still, they won't get the money for a bathroom from me so that
cheers me up.
