Miller Brothers- The Consumers Complaint List-In the Public Domain

Earlier Today (3 November 2002) I Visited the Miller Brothers store to purchase a video recorder valued at £129.95. No stocks were available on the one I selected. I then enquired if the demonstration model could be purchased at a discount.

The salesman spoke to the store manager, and advised me that no discount could be offered. I then asked if the demonstration model could be provided with its box, remote & instructions, and received the reply that no box was available (and possibly no instructions).

I asked to speak to the store manager, and once again requested a discount, since the full package could not be provided, and received the answer, that if he bought a video unit, he would just throw the box away, and therefore he would not offer any discount.

I have frequently used the Miller Brothers store in the past, but with the service, and attitude received in this instance, I will seriously think of taking my business elsewhere in the future.

I was not looking for a huge discount, but being a demonstration model, without the full package, I would have thought that it would have been in the stors interest to sell this unit at a slightly discounted price.

Other Miller Brothers Complaints: Link1

Editorial Comments

update on 11 November 2002
Email reply from Branch Manager for Miller Brothers-( please read above right hand column). Odd that there is an email service but no" internet access at the store"...

extract from Mr Coetzee's response on 13 November:

" Unfortunately I get the feeling from Mr Biggs's reply, that this is likely to be one of those complaints that gets swept under the carpet. He is asking for details of the complaint, which I believe that you forwarded to him or his organisation, but I will repeat my complaint.

I have never been in the situation where a store, if they are willing to sell a demonstration model, there is not some reduction in price.

I'm afraid I found the manager of the store rude and offensive, and given the date and time supplied on my initial communication, Mr Gibbs should have no problem following through on this event.

I would be willing to speak to Mr Gibbs if he gives me a call, or send me an email address, but I don't want to be in the situation where I am running up my phone bill, or wasting additional time sending letters, on something I believe that the store is not interested in resolving."

Please, stop littering this web site with this, how can asking for a discount and not recieving it be a genuine complaint, Miller Brothers can most probably order these for you. Consumers are out for discount and I have no idea why.

I work in this general area and people think their money is the most important thing in the world....I ask you this would you buy a item for £100 and sell for £70....no, because there is no point, you could buy the parts for cheaper than £30 and theres a funny thing called profits business aims to achieve (mind you people grudge companies making profits these day) stop complaining and go across the road and buy a pristine model for the price on the ticket!
Johnnie McDougall (HND Student)... 14 November 2002
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I agree with Johnnie McDougall's posting regarding this complaint. If the store sells the Demo model before it is and end of line model, then they are losing money on it and potential orders. This is not how a good retailer works and the customer can't expect to get something discounted just because he want's it off display.
Steven Bradley... 19 November 2002