Miller Brothers- The Consumers Complaint List-In the Public Domain

I purchased a Beko WM1412W Washing Machine from Miller's at West Thurrock on the 19th July, 2002.

I had to collect the machine as Miller's had a 10 day waiting list for delivery. On the 16th August, 2002 the machine stopped working, I phoned Miller Bros who said the earliest they could get a repair man to me was the 20th August, 2002.

When the repair man came to look at the machine he said the motor was broken and the pump and that we should contact Miller Brothers for a replacement machine. This we did, but the Manager said we would have to wait for the parts and accept a repair, because the machine was now more than 28 days old.

I was not at all happy with this and contacted Beco direct who were helpful and said that Miller's must exchange the machine, after much to and froing with the Manager he has now said that providing we return the machine to the shop on Thursday (22.08.02) afternoon we can then collect a new machine.

I have also written to the Managing Director of Miller Brothers requesting that both he and his Shop Manager read the Sale of Goods Act 1979.

But at the end of the day I feel that purchasing this machine from Miller Brothers has been an horrendous experience and one not to be repeated. I have spent time and money on phone calls, and journeys to the shops to argue my case and without so much as an apology from the Manager.

Other Miller Brothers Complaints: Link1

Editorial Comments

Mr. Stone is a lucky man. I have worked in electrical retail and know the law too.The retailer reserves the right to inspect the fault, so long as there is no severe inconvenience caused to the customer and that the inspection is carried out within a "reasonable" amount of time.yes the machine should have been exchanged under most company standard instructions of the 28 day rule!

Mr.Stone was very lucky to have the machine exchanged so quickly!I know of some poor customers that have had to wait 6 weeks!As it stands, the law has altered slightly, if your product develops a fault in the first 6 months, the retailer has to prove it was not faulty from day 1.in other words, the retailer would have a hard time proving it was not faulty from day 1, so you should get a straight exchange or refund.Someone needs to tell Mr Stone there have been a few amendments to the sale of goods in the last few years. Perhaps he ought to read it instead?
Ex Retail Manager .. 28 August 2003