We have taken Medical insurence cover for my wife and daughter
Jyoti for a trip to Singapore,Bangkok,Malasia.
Tour was arranged through a travel agent Neeraj Journeys,in Pune
.He advised and asked us to take Medical insurance for travel
,through New India insurance co.We did so.
Unfortunately during the last phase of there tour my daughter
suffered abdominal pain and had to undergo first aid treatment
at Singapore and was followed by operation and post operative
treatment immediatly following straight arrival at Mumbai airport.
We did inform their agent in india Tower Insurance co.and later
submitted all documents to their office in Mumbai. Attn. to Mr.
Anand. They further sent the document to UK to Mercury International
in UK.
I was following the case since then with Tower Insurance on phone
and through E-ail. They respond positively but always told me
that they waiting for settlement from Mercury. After continued
chase they told me there is contractual problem between New India
and Mercury,awaiting to clear. Later they told me now the claims
are under process but no result.
Lately received acknowledment from Mercury,Uk that the claim is
under process but now about a year has passed and no claim is
settled or no further replies are received from Mercury International.
My claim amount is less than 500 Dollars but still so much stress
is going on. Mercury is supposed to have treated patient abroad
,in case of requirement, at their cost. Can we imagine fate of
patient on tour abroad , having limited cash, had to undergo some
medical treatment. He will be dying without help if he depends
on Mercury? GOD Save them.
Update:
Further recently the co. has sent a letter to my home asking again
for the set of documents. They were already forwarded to them
a year ago,through their agent Tower Insurance co.Mumbai. Now
we have requested Tower Insurance co.to respond and await their
reply. We are surprised that after one year the co. is asking
these copies again.We do not know why? They lost it ?I have seen
on internet Mercury do advertise that they guarantee payments
and ensure all medical services on travel abroad,immediately.
Link to other Mercury Complaints and Consumer Comments:
Link1|Link2|Link3
