7 September 2002
My parents had come from India and had taken medical insurance
from India (New India Assurance Company).
New India Assurance company provides coverage via Mercury International
Inc., based in UK (also having offices in Florida, US).
My mother was admitted to hospital for 3 days (in Jan 2002) and
the hospital (and doctors) have a claim of about $10,000.
We have been contacting Mercury International in UK and Florida
for the past 8 months (thru. many E-Mails, Faxes and letters)
but they have refused to pay the claims till date. The last excuse
they came up with was that the Indian company had not paid them.
While the business relations between the Indian company and Mercury
International are an internal business dealing, we are unnecessarily
being harassed. We are being pushed by hospitals and by doctors
to pay them.
We have sent the claims form and the $100.00 deductible which
has been encahsed by Mercury International. They have refused
to pay till date.
Mercury International should reimburse the medical bills ASAP
and pay us back for the time spent and harassment that we have
gone thru.
29 September 2002:
EDITOR's
NOTE: A Right of Reply email was issued before
publication on 29 September 2002. However, no response
has been received as at publication date: 7 October 2002 |
There has been no response from Mercury International.
However we have received a letter from the Indian company (New
India Assurance) that they have sent the money for the claims
to Mercury International and that Mercury International is acting
in the most unprofessional way. I am forwarding this letter to
you.
[CLICK
TO READ THE LETTER]
We have not received any help or information from Mercury International.
Neeraj Singhal
Link to other Mercury Complaints and Consumer Comments:
Link1|
Link2|
Link3
