|Ms K Gregory
I returned a mobile phone to Mastrecare for repair in January
2003. The paperwork that I had to fill in stated that if the phone
was O2 you had to send the sim card, so I did as I was asked.
Approximately 1 week later i recieved a new phone, but no sim
card. I immediately rang Mastercare, and told the lady on the
phone what had happened. Her reply was "I am not accusing
of lying, but it doesn't say anywhere on the paperwork to return
sim cards with the phone unless it is O2 (I think Orange and another
network were mentioned aswell).
I told her that my phone was O2 to which she replied "no
it isn't it is T Mobile. Unfortunately for Mastercare I had my
phone bill infront of me and politely told the lady on the other
end of the phone that my phone was most deffinitely O2.
She told me that there was nothing they could do apart from ring
O2 order a new sim card then forward the bill to them. So I made
yet another phone call, this time to O2, who were very helpful.
They ordered a new sim card which I recived approximately 2 days
leter (Great I was at last on line).
I forwarded the bill to Mastercare. Yesterday (Thursday 27th March
2003) I received a "Non Payment" Reminder" from
O2 for a small amount of £10. I really do not think this
is good enough.
Then to top it off today (Friday 28th March 2003), I have received
my old sim card back from Mastercare Repairs @ Stoke. I am now
at a loss. Are they really that unhelpful. This complaint may
not seem like a big issue compaired to some peoples, but it is
principle isn't it!!!!!
Links to other Mastercare complaints: Link1
update on 8 April
Dixons has responded requesting fruther details from Ms Gregory
to follow up her complaint.
I hope you have better luck with
them than we have. Still waiting for a reply from
Mastercare Customer Services from a letter sent in late April about
a series of correspondence dating back to December 2002. Now thoroughly
cheesed off and reading all the complaint pages about Mastercare
on this and other sites I am about ready to give up.
My complaint was that I had to take an afternoon off for delivery
of a TV. After several calls to Mastercare promising that the TV
was being delivered that day, their office closed for the day. Fortunately
Currys were still open and tracked our TV down to the Mastercare
Warehouse - it had not been put on the truck that day at all. All
attempts to get reasonable compensation from Mastercare have failed.
The staff at Currys have been brilliant and I would buy over the
counter goods from them any day but will not entrust Mastercare
to deliver anything in future.
Dougie Lloyd-Baker ... 11 July 2003
I suggest that when your Insurance runs out,
apply to Domestic & General. We are with them for Sky
TV and so far have had no problems. When my Mastercare policy is
finished, I will be with Domestic & General. My complaint is
still going on with Mastercare (when I can get hold of them again).
Pam Hibbert ... 6 October 2003
YES they really are that bad and worse.
I was even told I was not me, as they had completely mispelled my
name!my video had 4 visits to be repaired as they kept telling me
there was no problem.Now they have found one!! my problems go on
and on they are the nightmare company! never again!! Jayne
Nichol ... 18 November 2003
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