I bought a camera from Dixons, with a 5 year extended warranty
through Mastercare Coverplan. My camera was faulty from purchase,
eating batteries very quickly and usually being quite dead every
time I went to use it. I followed their procedure and sent it
back for repair. It was returned with a blank service report sheet
attached and the fault still present.
I called their customer service department and was told to send
it back for repair. I said I had done this, and they had not repaired
it, and that I was not prepared to go any further on this merry-go-round,
I wanted a refund or a new camera.
They refused point blank. I have written to their MD twice but
he never replies himself, he just refers it back to the customer
service department I am complaining about! So they have my money
and I have an unusable camera.
As far as Dixons are concerned I should just continue to send
it back time and again to their repairers – and be without
the camera all the while.
..... their extended warranties not worth the paper they are
written on.
Links to other Mastercare complaints: Link1
Link2 Link3
Link4 Link
