I bought a camera from Dixons, with a 5 year extended warranty
through Mastercare Coverplan. My camera was faulty from purchase,
eating batteries very quickly and usually being quite dead every
time I went to use it. I followed their procedure and sent it
back for repair. It was returned with a blank service report sheet
attached and the fault still present.
I called their customer service department and was told to send
it back for repair. I said I had done this, and they had not repaired
it, and that I was not prepared to go any further on this merry-go-round,
I wanted a refund or a new camera.
They refused point blank. I have written to their MD twice but
he never replies himself, he just refers it back to the customer
service department I am complaining about! So they have my money
and I have an unusable camera.
As far as Dixons are concerned I should just continue to send
it back time and again to their repairers and be without
the camera all the while.
..... their extended warranties not worth the paper they are
Links to other Mastercare complaints: Link1