My complaints about the above company are both long in content
and time span. Below I have detailed the letters and faxes
of correspondence I have sent to Mastercare/Coverplan and these
detail all calls and correspondence we have had.
At present I have received a few phone calls from Chris Chashmore
(senior clerk at Mastercare) who was supposed to be chasing the
complaint along for me). I have not heard from him since mid June
when I e-mailed him another copy of all correspondence. I have
received nothing in writing and no acknowledgement of my most
recent recent FAX.
I hope you are able to help as we feel that we purchased our
coverplan in good faith and so far they have done little to uphold
the terms and conditions. We also feel that it is rude and unprofessional
not to respond quickly and sympathetly to customers who have a
complaint.
Please find below the correspondence we have sent:
Letter 1: 27 May 2002
Lettet 2: 6 June 2002
Letter3: 7 July 2002
Links to other Mastercare complaints: Link1
Link2 Link3
Link4 Link5
