| Complainant: |
Mr A Huckle |
| Town/City
of Residence: |
Canvey Island |
Repair Reference:XXXXXXX
Job Number: XXXXXX
Dear Sir
I now wish to make a formal complaint.
My pioneer PDR W839 refused to read cds I took my unit to Currys
at Basildon who then sent it to Chelmsford repair centre for repair.
I collected the unit on a saturday played 3 cds and the unit again
showed the same fault refused to read cds so I returned the unit
on the sunday and had it returned to the repair centre who informed
me that they could not find a fault.
I collected the unit on the wednesday and the same evening the
unit again refused to read cds. After several attempts it worked
but jumped tracks and refused to work.
On the engineers report copy enclosed it clearly states that 'unable
to get apart' but on the bottom engineers report they have fitted
a new laser so please explain how they can fit a part they can
not get or dismantal and charge me for the work.
Also the unit has now got a fault that was not there before it
went in for repair.
The manual record level adjustment for outside unit recording
which doubles up as a track skip on play for the multi changer
now does not work which was ok before your engineers got hold
of it.
I now demand a full refund and compensation for time and cost
wasted on this poor service.
Yours
A HUCKLE
Links to other Mastercare complaints: Link1
Link2 Link3
Link4
Link5
=================================
I work at Mastercare (PCServicecall).
It is unfortunate that you have found problems with your pc, if
we say we did not find a fault this means that its a SOFTWARE problem,
meaning your settinsg or configurations was wrong and that you wouldnt
need an engineer, you would also of been given a software number.
Cos this is a premium rate line you may iof Decided, Naa, i wont
may that price.
And continued with your complaint on the hardware line. You will
notice that we are a reasonable company and try our best to help.
you will also find we decided to send you en engineer to keep you
happy, yet you still complain because our service engineers find
no fault.
Maybe you should look a little deeper and realise that this Is SOFTWARE
and you need to REMASTER or sell you pc. Steve..23 March
2003
-----------------------------------------------
Heaven help anyone who has Steve as their
service technician. A Pioneer PDR W839 is CD Recorder/Multi
CD Changer. Fred Weil ... 1 January 2004
-----------------------------------------------
Please post your Consumer Comments on the
clik2complaints.co.uk
Sounding
Board
|
