I purchased a Advent Laptop from Currys in November 2000.
In March 2001 the top casing was cracked on the right
hand hinge and spread across the cover. I contacted currys who
informed me to contact Mastercare which I did, I returned the
laptop on their instruction. This was returned to me with a new
cover replacement.
In June 2001, the laptop again had to be returned because it had
cracked in exactly the same place. Mastercare did state at the
time that this problem was a common feature of an Advent 5480
DVD. Again a few weeks later the laptop was returned to me but
on receipt the new casing was cracked in the same place. The laptop
was immediately returned to Mastercare. Early July 2001 the laptop
was returned from Mastercare with yet another new casing that
made three casing had been on this laptop.
The laptop cost £1799. I did not take out extended warranty
on the product.
I have yet again got the repetitive problem. A crack has developed
in exactly the same place. I initially went to the store (Currys)-
03/02/02. I was directed to contact mastercare. I have today called
them and spoke to a Richard Currier on 08709013000.
I was told that the laptop is no longer under warranty. And that
the repair was only guaranteed for 90 days (which I was not aware
of). They have therefore refused to correct this on going problem
and suggested that I pay for any repair.
My understanding is that the casing they replaced should be guaranteed
for a year. And considering that this is apparently an ongoing
problem they should put right or refund in full. Please can you
investigate or can you tell me who I can contact if you cannot
help.
Many thanks
Alfonso Baldanza.
Links to other Mastercare complaints: Link1
Link2 Link3
Link4 Link5
