I took delivery on 16-05-03 of a Sony Vaio home
PC (Cat ref. PR097). After spending the weekend installing my
software and configuring it I have discovered it does not entirely
match the specification as advertised.
Littlewoods advert on the Internet (now removed) states ‘featuring
DVD-RW to give you the power to create your own movies!”.
The PC I have received only features a DVD drive capable of reading
and playing DVD discs. It is not able to write or re-write as
advertised. The drive installed is a Toshiba SD-R1202. Which I
have checked on the Internet and it is only capable of CDR, CDRW
and DVD playback.
Here is a progress (lack of) log
of my attempts to get the matter resolved. I now feel it is time
for me to start a legal remedy.
Friday 16th May 2003 9.45am PC Delivered
Monday 19th May 2003 (after 5pm) Telephoned Littlewoods
Index to report discrepancy in DVD.
Monday 19th May 2003 6.20pm Faxed letter to Littlewoods
Tuesday 20th May 2003 5.10pm Re-Faxed letter
to Littlewoods restating complaint
Wednesday 21st May 2003 5pm Telephoned Littlewoods
for a progress report. Enquiry passed to head office. They to
contact me soon.
Wednesday 21st May 2003 5.22pm Message left on
voicemail from Gail at Littlewoods Index stating that she had
spoken to After Sales and I should phone Sony Tel. 08705 424424.
Thursday 22nd 9.10am Phoned Sony. Wrong number
provided by Littlewoods (that number is for pre-sales). Should
be 08702 402408. Sony confirm PC does not have DVDRW capability
Thursday 22nd 6pm Phoned Littlewoods. After Sales
to call me back that evening. Nobody phoned.
Friday 23rd May 9.40am Phoned Littlewoods again
to chase progress. Passed through three departments explaining
all of above each time. After Sales didn’t appear to know
of my complaint or the problem with the PC. Would phone back on
works number. No one called.
Friday 23rd May 2003. 5.20pm After Sales didn’t
want to speak to me. Spoke to Customer Services person on main
number. After Sales are checking the specifications with Sony
and ‘it will take a little time to sort out’. Basically
no progress and nothing has been done.
Tuesday 27th May 2003 12pm Noon No reply from
Littlewoods. Faxed third letter to after sales.
Friday 30th May 2003. 10.38am No reply from Littlewoods.
Fourth letter faxed to after sales.
Sunday 1st June 2003 10.22am Received email from
Littlewoods. Please ‘bear’ with us as we gather necessary
Tuesday 3rd June 2003 3.00pm Some sales person
from Littlewoods called me at work to see ‘if everything
was OK’ and would I like to buy some extended warranty.
Explained situation, didn’t know anything about, apologised,
nothing to do with him, just on commission to sell over priced
warranties – End of call.
Friday 28th June 2003 4.00 pm Telephoned again
enquiring to progress of complaint. Nothing done ‘buyer
still looking in to it’ Explained I got the same message
three weeks ago. ‘Will pass message on again to buyer’
Friday 4th July 2003 4.25 pm Telephoned again enquiring
to progress of complaint. Nothing done ‘buyer still looking
in to it’ Explained I got the same message three weeks ago.
‘Will pass message on again to buyer’. Asked to speak
to after sales or buyer – Not available. Asked to speak
to a supervisor who assured me he would take my complaint seriously
Links to other Littlewood complaints:
I ordered a cooker(hotpoint order
KX033L) on the 22nd september and was told it would
be delivered in 10 days and that somebody would contact me the day
before delivery and then i phoned on monday and was told to wait
until wednesday and once again they would call me one day before,
today i called again and they told me; 'wait until friday' i spent
1hour 15minutes on the phone.
I asked to speak to the manager and i was refused, the girl was
rude and gave no answers on why i have not recieved my cooker. I
have waited for a long period of time and it is delaying the installation
of my new kitchen, and we have a wedding on the way and it is DELAYING
EVERYTHING. OUR REFERENCE NUMBER IS : B16xxxxx SURINDER
KUMAR ... 8 October 2003
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