On Wednesday 5th September 2002 I purchased a "lawn
mower" from the Index store in Luton for £59.
My wife and I tried to assemble the equipment from the instruction
provided but since the manufacturer's instruction were not clear
to us we could the top handle didnot fit in.
I took the back the lawn mower on the next day to the shop and
explained the difficulty with the handle and asked if they could
refund my money. The manager was called but he refused to refund
my money back and said that the equipment have been used. I explained
that since it was a sunny day and after all it is a lawn mower
we assembled it in our garden and as the result it may have some
grass on it.
But he just was not interested to listen to anything that I have
to say and treated me and my wife who is six months pregnant with
outmost rudeness. I pointed out to him that I don't see any point
in dragging the argument and I remain to be unhappy with service
that he has provided but he remained totally unreasonable and
My wife and I took our lawn mower and returned home without one
word of apology from themanager for the inconvienience that has
been caused to me and my wife.
I intend to write formally to complaint about the behaviour of
this man but I thought it is important that this should be also
brought up in public domain. Does being a store manager gives
power and authority to the postholder to be rude to the customer?
Links to other Littlewood complaints: Link1;Link2