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|Ms S Mapolisa
On the 25th of March 2002, i bought a television and vcr set
from the above mentioned retailer. i expected my goods to be
delivered to my house on the 27th before the easter break, i
called the store on the 27 to find out about my delivery and
they assured me that it was on its way. it did not arrive, on
the 28th the store was open so i went in to find out the delay
only to be told that the only other possible day would be the
Tuesday after the bank holiday break.
On the Tuesday i called to find out about the delivery and was
told it had been delivered and left with a neighbour witin my
block of flats on the previous Saturday. i got the details of
the neighbour went to find out if the neighbour did receive
the goods, the neighbour adamantly refuses any knowledge of
I called the store on the outcome, then i was dealing with the
sales manager a lady called Ms H M(name suuplied). she kept
telling me that they were investigating and they would get back
to me, during all this i was the one who had to call the store
to findout the latest feedback, after a week of no joy at all
i was refered to the store manager Mr BL (Name supplied) who
went on to assure me that they were still investigating the
whereabouts of my goods.
I made several calls and visits to the store and the response
was always the same of indifference and annoyance. At one visit
i asked mr leggert to give me their main customer services number
for me to lodge my complaint, and the number i was given was
for their catalogues section and i was refered back to the store
which was being very insolent and unsympathetic and were treating
me as if i was at fault when it was their negligence and incompetence
that brought about all this.
After several visits and calls the response was still negative,
only after the intervention of my boyfriend did mr leggert contact
the guy whom he said was dealing with the security issue. on
the 11th of may i called mr BL(Name supplied) only to be told
i should now deal with a Mr RP(Name supplied) who is their security
manager and was looking into my issue for the past month. he
gave me Mr P's (Name supplied) mobile number, i got in touch
with him only to tell me that Littlewoods had done their part
in deliverying the goods and they had proof of delivery to support
this and it was now up to me report the neighbour in question
to the police for theft of goods.
At first i tried to understand why it was my responsibility
to go to the police when the goods had not been stolen in my
care, he arrogantly informed me it was the only resolve i was
going to get from Littlewoods. i then asked him to mail me the
proof of delivery they had for me to take to the police, which
he said he would within the week. i called him several times
to remind him of this and he assured me their office was sitting
on it. After a week of futile waiting i called back the branch
to speak to Mr BL (Name supplied) in the hope that he could
push his colleague Mr P (Name supplied) to urgently mail the
proof of delivery, he blatantly told me that he was no longer
dealing with my case, and i was wasting his time in calling
i called Mr P (name supplied)again on the 23rd of may only to
tell me he had not sent the papers in question because apparently
he is the one who is supposed to lodge a report with the police.
My complaint has not been fairly dealt with at all, it is coming
to 2 months since i made this purchase which i fully paid for.
For one i did not advise the store to leave my goods with any
neighbour since i am new in the building. The managers in the
store have not empathised with me at all instead i have come
out as the villain and the costs of what was a simple purchase
have been enromous.
i am still struggling to find out were i can get this resolved
and feel i do not have any protection rights as a consumer as
it has been one brick wall after another with the store.
Links to other Littlewood complaints: Link1;Link2
My comments on
Right of Reply received 5 June 2002:
The Response from Littlewoods suggests that they still insist Ms
Mapolina report the theft to the police. But why so, if as she implies.
1. She didn't request delivery to a neighbour and
2. The alleged theft didn't take place whilst the goods were in
her care. There is also no mention of whether the proof of delivery
has been mailed to Ms Mapolina as she requested.
We have written to request Ms mapolina's comments on Littlewoods
Right of Reply. We invite all your comments too.
Finally a result on 10 June 2002
would love to thank you for assistance
in my issue with Littlewoods stores. I believe that your
contact on my behalf to Littlewoods had some impact as on the 30th
of May i had a meeting with the security manager at Littlewoods
Mr Paddington and he did mention that their head office had spoken
to him of the email sent to them of my complaint, after winding
explanations on why it took so long for them to resolve my issue
they finally agreed to refund me back my money which i can only
say i gladly accepted.
Thanking you again for being a voice for some consumers like us.
yours faithfully, S Mapolisa(miss)
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