Kitchen Magic-The Consumers Complaint List-In the Public Domain

Poor Service from Kitchen Magic after paying £7500 for new kitchen

In May 2001 we had a kitchen fitted by Kitchen Magic. They arranged to be with us for 1 week but rushed and left after 4 days before installing the integrated washing machine and dishwasher and without conecting the ignition for the hob.

When we paid for a private plumber to fit the integrated appliances we were told that the plumbing under the sink needed urgent attention. In addition to this 1 drawer and 1 cupboard needed replacing due to damage whilst fitting and the dishwasher /washing machine doors needed to be fitted.

We have since called Kitchen Magic on average once a week (apart from during June when we were honeymooning) to try to arrange for the plumbing and fitting.

They have never once called us back but we have been persistent.
August-surveyor sent to assess work

14/9/01 - engineer sent who "corrected !!!!" the plumbing (now the waste from the washing machine comes up into the sink)and fitted the doors incorrectly so that they are now both too short and narrow.(He didn't know that the height on integrated appliances could be adjusted)

17/9/01 - I phoned managing director of KM and was promised that work would be completed within 5 days of next surveyors visit.

26/9/01 - surveyor sent to assess work

28/9/01 -I phoned managing director and was told that work could not be done until 12/10/01 (not within the 5 days as originally promised)

2/10/01 -I phoned KM and said that plumbing was becoming more of a problem and we an engineer asap. We arranged for engineer to call 5/10/01.

5/10/01 - I arrived home after taking the afternoon off and found a message on the home answering phone saying engineer would not be coming (my direct line work number was left with KM in case there was a problem).I left a message for the MD to call me back. Once again he has not returned my call.

From memory I would estimate that in total we have called Kitchen Magic approx 30 times to get this matter resolved and have never once been called back. The time and expense involved, both in terms of days off and phonecalls has left me frustrated and angry that I paid the full amount (£7,500)for the kitchen prior to all of the work being completed.

Editorial Comments

COMPANY: KITCHEN MAGIC
We would also urge caution with this company - having told us the job would take three days, they claimed to be done after just 1.5 days and demanded payment. Even a cursory glance showed up problems: a scractched door, a fractured pelmet, 5 out of 6 corners were not sqauare or aligned. The fitter (Nigel)refused to acknowldege the problem and was quite rude. We refused to pay the balance. We left messages on the KM answerphone and sent them a fax but never received a response. Next day however, the fitter was back and replaced and fixed everything to our satisfaction - again with no form of acknowledgement or apology. SO BEWARE! Isabel, London... 6 January 2002
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The experiences of Sam and Isabel look so familiar.
We had replacement doors, drawer fronts and worktops fitted in February 2001. I made several calls to try to get a visit to fix problems. A surveyor eventually arrived in May, but it took many more phone calls to get the fitter to arrive in July, and two problems still persisted afterwards..
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