RESOLVED!
Got 2 mobile phones under 1 year contract - one
functions great (my husbands), the Nokia 8310 has not worked properly
since 25/06/02.
I returned the faulty phone to KJC on about 18 July and asked
for a new phone - the signal drops most times I try and make calls,
clock loses time continuosly (lost 18 hours one weekend + other
faults. Tom told me that I couldn't have a new phone - that KJC's
policy was that the phone had to be returned 3 times before a
new phone could be supplied.
2 new SIM cards and 4 returns later (each taking 2-4 weeks) KJC
are still quibbling over giving me a new phone - they are going
to ring me in the next few days to advise but in the meantime,
my phone is still faulty!!!
It is now November and I am paying line rental for a phone that
does not function properly - I have a mobile for safety reasons
and it does not function adequately for me to rely upon. For 1/3
of my contract, I have had to "hire" a brick from KJC
for £30 to enable me to use a phone and my nice new Nokia
8310 has had the same faults since 25 June 2002 despite alleged
repair.
I am at my wit's end....KJC say it's nothing to do with them
- it's Nokia's. I rang Nokia & they told me that I was LUCKY
(????) that they repaired it free for me!!!!
And Vodaphone who I pay the bills too say it's nothing to do with
them either!!!
I just want a decent phone that works and someone to take responsibility...by
the time I get this resolved (if I do), my phone contract will
be nearly finished.
Please, please, help....I feel like I'm banging my head against
a brick wall!!!
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KJC told me last week that they will not repair nor give me a
new phone as Nokia has refused to refund KJC for the handset.
They have told me that I have to use my faulty handset (which
now sometimes doesn't even switch on and cuts out during calls)
Carol
