A Right of Reply email has been issued.

Sounds like I've had a lucky escape ... my situation is same as Mr Stanley (13/5/02) - had "bad experience" with Dolphin Bathrooms (don't bother going through Qualitas for compensation!). When I rang KD for a survey appointment I specifically asked the bloke if KD was connected with Dolphin or Moben and he said no! I'll be going by word of mouth recommendation by friends/family from now on, and stick to local suppliers, to avoid all the "phone and letter rage" I experienced with Dolphin (just the thought of them brings me out in a cold sweat ...). Rah Warner ... 21 November 2003
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I was actually searching for Kitchens Direct website site, however, i found this site first, thankfully! I trust word of mouth over any advertising, so, although this may not be much consolation for your bad service, at least feel satisfied that you have potentially lost them the value of a kitchen as i will not even get a quote from them having read your experiences!! Mrs Watson... 29 April 2002
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I concur with Mrs Watson's comments and will now cancel the appointment made for the first survey. I do not wish to do business with such a compsny having had a similar bad experience with Dolphin Bathrooms Mr Stanley...13 May 2002
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I was also searching for the Kitchens Direct website as I had heard the name from a friend, lucky I saw the link to your site before I went onto make any purchases. 7 months - Madness!
Miss Williams... 30th May 2002
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You are probably better of not having them finish a job. The kitchen is Ok its the fitting that lets the service down.
P Johnson... 18 November 2002
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WITHOUT PREJUDICE. I'm only sorry that I didn't see Mr Jeffery's comment - I engaged KD in Sept to replace my kitchen whilst I was out of the country. Of course this didn't happen, all that happened is that my old kitchen was removed. Now my kitchen still isn't finished, my floor was ruined when flooded by their incompetence and I now have to redecorate another room, after them carrying out works which they were specifically asked not to do!

After endless 'phonecalls and letters, I've now been offered much less than Mr J from Mr Baines, but on top of all this, I HAVE STILL RECEIVED NO APOLOGY IN WRITING OR VERBALLY! The kitchen might be ok when finished and the fitters were all very helpful, however it's the lack in communication between everyone concerned to get the job done! (Still battling with them, so can't give name!) Mr X.. 22 November 2002
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Kitchen's direct! I have had the misfortune to come into contact with. My Kitchen is still not complete 9 months after the original date. I have suffered a near fatal gas leak, a blown up oven because the electrics were not earthed and numerous other unsatisfactory happenings. They have been rude, wasted my time and money, and I am at the end of my tether! Surely their advertising is misleading under the trades discription Act....Has anyone sued KD and won? Please contact me deesolondon@yahoo.com Dee...9 December 2002
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I too have just had a kitchen fitted by KD the whole job is a complete shambles the fitter wasn’t even completely skilled as a plumber as he told us himself needless to say we have made a complaint but even customer services are useless and rude have taken my complaint to Qualitas to help sort it out. MRS BATESON....18 December 2002