Jensen Motors- The Consumers Complaint List-In the Public Domain

On January 2000, I phoned Jensen Motors and was interested in buying a Jensen SV8 and wanted to have a testdrive.

I was told that I could book my car for a down payment of £1100 + vat and as soon as they had a car I would be invited to test drive it, and if was not happy with the car I would get a full refund. Now its July 2002 and I have not yet been offered to testdrive the car and since early January I have tried to get a refund according to my rights in the signed contract.

Mr Watters at Jensen Motors has offered me nothing and refuses to answer my calls or return my calls (Today- 1 July 2002- I had to introduce me as Mr Jameson in the reception) and voila Mr Watters was in just 10 seconds after the receptionist told me he was not in when I was Mr Jensen.

When I finaly get hold of Mr Watters I am offered a list of explanations ranging from that he has put alot of stake in to the company him self to that they are under due dilligence to that they have no cash, and maybe he could pay me in installments?

I am not sure on UK law but to me it sounds unreasonable that they do not pay me back right away.

Editorial Comments

We have issued a Right of Reply email to Jensen Motors notifying them of this posting and inviting them to clarify the matter.

We have also advised the customer to contact the UK Trading Standards office website: http://www.oft.gov.uk/default.htm

update on 27 October 2002
Please follow the link to Jensen's website: http://home.no.net/jensenff/

We are SV Automotive, we own the rights to build Jensen S-V8 cars under licence from Jensen Motors (in administration). We will have a demonstrator and our first customer car available by end of March 2003. If anyone wants to try one, please call us on 01993 843849 to arrange a drive.

Cars will be available from April 2003. We will try to honour any deposit paid against a vehicle, not returned previously, to stand against the purchase of a car from us. Tel; 01993 843849

Graham Henly. Director of SV Automotive Ltd... 26 February 2003