I bought a full new kitchen from ikea: the faktum/numerar range
with a couple of cupboards from the attityd range. Everything
seemed fine as I began to install it in the last week of November
(it took me until then to clear out the old kitchen, get the walls
plastered and level the floor etc.) and Ii had every intention
of getting it finished before Christmas.
However it soon became apparent that although it was quite clear
from my invoice that I had ordered and paid for parts for two
numerar leg frames holding four units each, what I actually got
was only enough parts to install three units on each leg frame.
On the 22nd of December I reported this problem and was told that
it would take some time to sort out as it was christmas. So i
waited until the end of the first week of January with still no
news, at which point I rang to check and I was assured that the
parts were on their way. I waited a few more days and then had
to make yet another phone call. I was then told that the parts
had been ordered from europe and about a week later a package
arrived from Rotterdam much to my joy.
Unfortunately what Ikea sent was incomplete, I am still missing
vital brackets to finish the job. Since that package arrived i
have made a further three calls, each one slightly less patient
than the last. On one occasion Igot the customer services manager
to phone me back with an explanation. He said I had been more
than patient and assured me that he would send the brackets from
stock at the Warrington store and that they would be with me by
the 28th. I have just got off the phone to Warrington again and
found out that they were sent on the 28th and they still haven't
arrived today: 1st February.
As far as I can see Ikea respond to complaints at their own
conveinience rather than that of their customers. I will be writing
a letter to the store as my phone calls have proved ineffectual.
A kitchen is a vital part of anyone's life and this continuing
saga has put me and my partner through a month of unnecessary
stress. How can ikea justify this service?
Link to other IKEA Complaints
