On September 2nd I went to Ikea in Croydon with an empty van to purchase a sofa. On arrival I discovered that it was no longer held in store but was now an "Express Delivery" item.

I paid in full using a First Direct Solo card and was directed to the Exel office where I organised delivery for 2 days later (Tuesday September 4th between 8am and midday). My sofa did not arrive and so I called Exel at around 12 20 and spoke to one of their customer service people who promised to look into it and phone me back. I heard nothing so an hour later I called back and went through the same thing with another person who again promised to call me. After another hour or so I called again and got through to someone else who informed me that my "order was not on the list that Ikea Croydon had faxed to the Exel office in Bedford that morning".

Apparently the first person I spoke to had discovered this but had not had the courtesey to call me back. Since then I have phoned Ikea EVERY DAY and spoken to numerous people who have all said that they would chase the matter up with Exel and get back to me. Not one of them has and I am now getting seriously angry! I have sent letters to the Ikea directors and the Croydon store manager and head of customer services there. I have pointed out that, apart from the fact that I paid in full for my goods over a fortnight ago, I am pregnant and sitting on a wooden chair - having got rid of my old sofa in anticipation of my new one being delivered!

I would be grateful for any assistance you can offer me as I am at the end of my tether!
Thanks very much.email ikea MD

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