I ordered a bed from Homebase (Finchley Road, London)
and paid a £25 delivery fee for delivery. On delivery, I
was told that their service is just a "curb side" service,
i.e that they just deliver to the first point in the house and
would not carry the bed upstairs to the bedroom.
I complained to Homebase about having not been told the details
of what I was paying for when I paid my £25. The third person
I finally spoke to (the manager of the store)was vaguely sympathetic.
I asked for a refund of the £25 as they had not made it
clear what I was paying for. They refused this. I explained I
have spent over £1,000 there recently as I have just moved
house and had planned to spend lots more. However, it seems they
are more interested in saving £25 than keeping customers
happy.
Having been angry about their hidden delivery terms ( as it was
only £25), I was made far more angry by their complete lack
of respect or care for customers. I think their delivery system
is unclear (and possibly could give rise to the legal issue that
the terms of the contract were not made available to the customer
in any form as they are not printed anywhere), but I think they
need to seriously address their attitude to customers.
Links to other Homebase compaints: Link1
