EDITED VERSION:
On 31st October 2001 I visited my local Hillarys supplier and ordered
a blind for my kitchen. The blind was fitted to my satisfaction.
However later that night I was in my back garden when I noticed that the
blind was completely transparent when the kitchen light was on. I was
obviously quite surprised, why would anyone want a blind that becomes
transparent when an inside light is on. I wasnt at all happy with the
situation. The very reason that I bought the blind was for privacy.
A few days later I called the company to complain. Unfortunately in contradiction
to their guarantee the person I spoke to did not seem in the least bit
interested. He even suggested that I contact the fitters in order to resolve
the problem. How could the fitters resolve this problem? He also suggested
that I may get used to the blind as it is!
Their guarantee states that their endeavour is to ensure that the customer
is completely satisfied with his purchase. I was not remotely satisfied
and I have since had the blind replaced by a more reputable company. They
have supplied a blind that is fit for its purpose.
I wrote to them to obtain a refund for the blind since it is not fit
for its purpose and under the sale of goods act I am entitled to be reimbursed.
They have refused to give a refund. As far as they are concerned, the
facts about the blind mentioned above, do not justify one.
Clik here to read full details AND letters sent by Mr Horn
A Right of Reply letter has been issued to the company. We also
invite consumer views and comments on this story.
