We took out a contract with Harlequin Windows for new Double Glazed units for our house. We choose Harlequin who were more expensive than their competitors, as they had a good reputation. It is now March 2002, some three years after we took out the initial contract with Harlequin, and we are still waiting for the windows to be finished.
We paid the final balance for the work 6 weeks after we signed the contract.

The bases of our complaint is as follows; The units installed are faulty. The patio doors only open 90 degrees, and limit access to the patio. The leaded pattern does not match other installed units. We have never been satisfied with the work to date. We have had 13 visits from Harlequin representatives, resulting in 13 days off work costing in the region of 2255 in unpaid leave. Each visit the representative did not have the correct units, and could not carry out the work.

We telephone Harlequin to no avail. We have also written to Harlequin's Sales who offered the following statement:

"Harlequin Windows Ltd being under new ownership since June 2001, I would respectively request that you accept our unreserved apologies for your ongoing concerns and indeed our naivety with these issues"

We have also received another response from Harlequin
"Following on from our conversation, I would like to respond to the final paragraph within your letter dated 20th February 2002 for a claim of compensation. We like all industry do not promote the issues of compensation and therefore after consideration I have to state that a payment or reduction cannot be awarded to you on this issue.

Obviously it is your prerogative, if you so desire, to seek litigation for your grievances through any third party, however I will stress that this action will be fervently resisted. This said I am sure all issues can be resolved amicably and look forward to concluding all matters for you"

Please post your Consumer Comments on the
clik2complaints.co.uk Sounding Board

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