Published:
27/04/2003
Right of Reply email sent:
27/04/2003

COMPANY RIGHT OF REPLY

 

Click here to read Golden Sun Holiday response on 28 April 2003



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Golden Sun Holidays
London
Dedicated Page in the Public Domain
Complainant:
Mr R Burchell
Town/City of Residence:
co Durham

Myself and family went on holiday with Golden Sun to Afoundu in Rhodes. The plane was delayed for 3 hours on the way out we were given to believe that our self catering accomodation at the silvia hotel was to include air con which it didn't.

Again on the return journey the plane was delayed for some 5 hours this was known to the company who did not supply support at the airport and basically stranded holiday makers at the airport with no info at all when they would be likely to fly home.

The plane was old and unfit to fly supported by the fact that several weeks later all the planes of this company were grounded.

Nobody was contacted to apologise for this delay or compensated for the extra meals and drinks they had to purchase because of the delays.

I cannot complain about the accomodation or the reps on the island even though they knew about the problems being caused by the unreliable airline they were contracted to they were unable to do anything about it except wish us the best of luck getting home.

Links to other Golden Sun Complaints:
Link 1; Link 2 ; Link 3 ; Link4



  Editorial Comments

update on 29 April 2003
Mr Burchell's submission has attracted a Right of Reply response from Golden Sun Holidays. Click here to read details.

We wait for Mr Burchell's response.



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previously submitted Consumer Comments
[Important: Read Disclaimer]

booked to go to faliraki on 26th of may 2004. just writing to ask if u know anything more about kool pool studios as we have not got enough information or pictures of the inside of these apartments. please could you tell me any sites to go to with pictures of these studios. we have went on the holiday truths websites but there is nothing on these studios. please help
JACQUELINE LOWRY ... 18 November 2003
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The kool pool studios in faliraki are the best!!
very near the main area n the peepo r so nice! rooms very basic but if u think positive ul have best holiday EVER!!! WE LOVED IT!!! Lisa ... 16 December 2003
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A good website for finding out information on apartments and hotels is thisistravel.co.uk
, using gazateer information and publishing customer's comments, good and bad. Fiona Golbourn ... 23 December 2003

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