Dear Whom it may Concern,
I am writng to express my disgust at the level of service I have
received from yourselves. Initially I ordered approximately £200's
worth of components from yourselves but I had to cancel this order
and re-order with other parts, even though your website said it
was available.
Having sent the second order we finally received the order and
all the components were present and correct except for the motherboard
which was missing all IDE cables and manual and sticker attachment
for the front of the case. After building the system I went to
boot it and there was no VGA output, so after testing the system
it was deduced that the motherboard was faulty, this was promptly
returned to yourselves at a cost of £6.65. This practice
is however illegal according to the distance selling act of 2000.
The motherboard was finally received back 5 weeks later!
It was only then I found out that the processor was faulty as
well!! So instead of waiting the time for you to check the processor
I went out and bought myself one from a local computer hardware
store (which by the way worked first time!) To fund the cost of
the new processor I returned the processor to you at a cost of
£1.57
Having waited ages for you to accept the parcel u finally told
me that the processor was faulty but the damage was not covered
under warranty. You claim it has a damaged core when I know perfectly
well that it was not in that condition when I returned it and
it would have been virtually impossible for it to have get damaged
in the post due to the amount of packaging used! Then you still
have the cheek to return a faulty part to me at a cost of £5.87!!
which again is illegal as I have not authorized the transaction!.
I would now like a total refund for the processor and all credit
card details on the account removing from your system.
Copies of this have been sent to:
- Customer support section of my mastercard
- Sheffield Trading Standards Office
- Yourselves
- BBC Watchdog Programme
- Ebuyer
- Daily Mail
- PC Plus Magazine
Links to Other Ebuyer stories: Link1|
Link2 |Link3|Link4
|Link5
