|Mr R Fry
I received a fault Traxdata CDRW from Ebuyer, Invoice:35XXXX
I tested it in 2 PC's with the same result.
I raised an RMA on the 16/09/02
I posted the parcel by Royal Mail Recorded Delivery.
Royal Mail confirm delivery at 11:22 on 20/09/02
The website continued to show the RMA as waiting - not received.
I lodged an E-Note on 26/09/02 requesting an update and pointing
out that the parcel had been delivered.
The RMA Status Remains as waiting - not received
My E-Note is shown as awaiting processing :- Ticket No 18XXX Assigned
I lodged a further E-Note on 05/10/02 requesting an update.
My E-Note is shown as awaiting processing :- Ticket No 22XXX Assigned
I e-mailed XXX@ebuyer.com (chief operating officer) and XXXX@ebuyer.com
(director) but have had no response.
Apart from receiving an electronic RMA number from Ebuyer I have
had no contact from them regarding this returned item.
Links to Other Ebuyer stories: Link1|Link2|Link3|Link4
A Right of Reply email has been issued.
update on 24 October 2002
"Since I logged the complaint I have obtained a companies house
report and have been ringing one of the directors on a daily basis
a few days Ebuyer contacted me to explain that they were working
backlog of e-notes, but were still over a month behind - hence why
my e-notes had been processed or replied to.
They also explained that when the item was picked they had actually
sent me the wrong CDRW drive and so when I returned it they thought
that I had returned something that I had not purchased from them.
Because the drive was an OEM drive there was no easy way for me
to identify the mispicking in the first place but fortunately I
had arranged to return the drive as faulty within the 7 day limit
for informing E-Buyer about an item mispick.
Currently I am still awaiting a refund and since the phone call
6 days ago I
have had no further contact and the website still shows the Return
as awaiting testing. I am going to leave this for another week before
the director again. Richard. "
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