Published:
28/09/2002
Right of Reply email sent:
28/09/2002

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Ebuyer (UK) Ltd Rotherham
Dedicated Page in the Public Domain
Complainant:
Mr M Shaw
Town/City of Residence:
Bristol


Bought Fuji Finepix A201 digital camera, it was finally picked from City Link Bristol on 20/09/2002. The USB connection between the computer and camera worked for one day (still take pictures).

Filled in the RMA authorisation request and was accepted on morning of 23/09/2002. Presented the box to my courier (Priority Express), refused to send because of the PO Box address instead of a proper address.

I then spent most of the afternoon (23/09/2002) getting a busy tone on Ebuyers phone number.

About 4pm i was lucky to join the queue of 14 other callers on their customer service line. This eventually whittled down to 1 caller at 4.57 then increased to 5 callers.

This is one I am feeling nervous about and from what I have read so far on the internet I have good cause to be.

I shall be pursuing this like a mad dog and will keep you posted.


Links to Other Ebuyer stories: Link1| Link2 |Link3|Link4|Link5



  Editorial Comments
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previously submitted Consumer Comments
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I have had a similar experiance and have yet to be refunded my money for a product i did not order back in october 2002, i strongly urge people to think twice before ordering from ebuyer, contact me if you want the the full story . Mohammed...ayaiz@yahoo.com 23 January 2003
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I've used Ebuyer and had no problems with them and I've had quite a lot of stuff from them (all working nicely thanks)
Mr J Nihill... 17 February 2003
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I have bought flash memory which works on XP only not on Win2000 or Win98, specs say it should work on Win98, Win2000, NT and Xp.
Also bought DV Editor, which will not let me switch off my computer and also i can not install it on any of my computers, help is not possible because no one will answer the phone at "ebuyer" and so called E-Notes are not replied to. Ahmednawaz...23 March 2003
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I bought a buffalo wireless air station,
after 2 months it stopped working. Tried in vain to contact ebuyer 3 attempts by phone ,40 minute calls with no answer.E NOTED them as they like you to,4 days later still no answer.I will never use them again. Sally Bennett ... 28 November 2003

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