E-Bookers.com- The Consumers Complaint List-In the Public Domain

On November 21 I booked two tickets with EBOOKERS.com to be informed after the booking on the same date that my routing was not valid. I subsequently cancelled that booking on November 24th and received an e-mail acknowledging same with a note that the account was sent for a full refund. Then it gets interesting!

After three phone calls (leaving messages on ebookers answer-phone) and three
e-mails I finally got through by phone to be informed that my refund would take 8 to 10 weeks though it only took three days to remove money from my account.

After much argument with yet another contact I was told that I could have an express refund as long as I would pay £15 for the privilege to have my own money back. D-Day was meant to be today 09 December.

However, after a visit to the bank today the money still has not been refunded. So I called again - this time I spoke with another assistant - no.4 so far - to be politely told that it has been sent for refund but they cannot return the money without a statement from my bank. 25 minutes later, they're sticking to the same line until I inform them that I have discovered from legal contacts that it costs very little for any creditor to issue bankruptcy proceedings and winding up order.

Ten more minutes awaiting and I am informed that a refund has been issued but it will not reflect in my account for a further seven days! Why am I afraid to hope????

Link to other e-bookers complaints: Link1

Editorial Comments

Even once a refund has been put back on to a credit card, the card company themselves can take up to 1 week to reflect the credit on the statements. Hilary... 22 January 2003
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Ebookers accounts dept are a joke. I made a payment on a credit card and was THEN informed that there was a 1.5% charge to pay. I asked that they immediately refund to my credit card (i.e. cancel the previous transaction as an error - it had been taken just minutes before) and to use my debit card instead. Would they do it? Would they hell. It cost me 70 pounds in charges on a 4000+ pound holiday. I'll never use them again - the customer service is appauling. I hope they go the same way as mytravel.com - down the financial toilet.
Mohammed..7 May 2003
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I am currently experiencing numerous problems with e bookers, have spoken to several people in Dehli and London. They took my partners credit card details to pay for some flights but never actually paid them, now I am being told that the ticket prices have gone up and we must pay more. I am not prepared to do this as I reserve and paid my deposit in April, we are now in July and they are telling me this. The customer service rep has never emailed me back or called me back. If this matter is not resolved I will be taking this to the correct boards and the press. Hargreaves ... 21 July 2003
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I booked a car hire and tickets with e bookers to fly by BA on the 19th July (yes e bookers and BA what a combination of jokers). My flight was put back to Monday 21st and I waited 3 hours in line at Heathrow to try adn get an alternate flight with e bookers but they were very very rude and did not want to know. In addition they refused to change the car hire to when I could fly out and thus not only did I lose 2 days holiday thanks to BA I end up paying for 2 days car hire when I was stuck in the UK. I will never ever use E Bokers or BA again and wil return to trailfinders who always provide good care.
Gordon Collins ... 9 August 2003
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I bought a ticket with ebookers and when the ticket arrived it had an incorrect return date. They issued me the return a day before, which had a cheaper rate. I returned them the ticket and so far havent got any reply from them. They want to charge 150 to cancel the ticket, but it was their fault!!
I wonder if anyone had a case like this, and what should I do to claim my money back. Juan Carlos Garcia .. 22 October 2003
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I have a question! My friends purchased 2 tickets online from LHR to DUB and return on 23JUL03 and return 07AUG03 and paid all the UK taxes they made connections from Air Canada on the same day on the inbound and the out bound flights. My question is are they entitled to a refund of the UK taxes? If they are entitled to a refund would you send me your mailing address so they can send in the tickets and all the boarding cards showing you that they did make a connection.

Passengers travelled on Aer Lingus both ways. They travelled from Vancouver to London and return on Air Canada employee on Partner passes. I am an Air Canada retired employee.
Ron Whitehurst ... 3 November 2003
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ebookers sales consultants and customer services do not seem to have any experience in this industry. I have had soo many problems in trying to pay for my holiday. The consultant who was dealing with my booking had left e-bookers and l had not been notified. The deposit l payed to hold my flight seats had basically not put a hold on the seats.

I had to do a whole new booking and l was told that the deposit l paid for the original booking would be refunded to me soon after, but this did not happen. Ten working days have gone by and l have still not recieved my deposit. I have tried to get intouch with the guy who was dealing with my case and he has not got back to me. I think ebookers has gone too far in terms of cutting down on their overheads.

I will be complaing to the relevant regulators with regards to my experience with ebookers. Mr S Nadarajah ... 3 December 2003
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I booked flights to Sydney and New Zealand. My flight to Sydney had stop over in Singapore of one night and due to short stay i requested hotel in main shopping area...this was not so.....I was told that everything was arranged including visa...my tickets arived after making numerous attempts to contact agent and e.mails to e.bookers..there was not paperwork to confirm any visa so i again made tel. calls to ensure there ws o problems..confirmed that no paperwork for visa as electronc...on check in in Singapore was told could not fly to Sydney as there was no visa...this was solved very quickly by customer services and a payment of 50 dollars but very annoying as i went to the trouble of avoiding such a situation.
Susan Roberts .. 8 December 2003