update from Mr Alvin on 12 November 2003:
I am the original complainant. Dyson eventually sorted the problem with the machine and we were assured our guarantee would be honored. Today my wife tried to get dyson to send a replacement hose as ours had split and was told we have an unpaid invoice outstanding and once again we would not get any parts or service unless we paid for them. We have finally decided enough is enough and are seeking legal advice as what dyson are doing is clearly against the guarantee and victimisation.
Alvin Jones ... 12 November 2003

We purchased a dyson DCO4 in april 2001 and have had 3 new brush bars as the machine kept vibrating and so was told it was the brush bar so this was replaced twice by post, as the agent makes you do tests with the hoover while you are on the phone,and i insisted that a repair man was sent out the third time we had to call, and once again he said it was the bearings in the brush bar, but the noise was still there and so he changed the motor and the cable flex.

This seemed to make it quiet for acouple of days but is now making the same vibrating noise.we took out extra cover with this and have been told that we have to use this cover as the manufacturer warranty has elappsed.why should we have to use the cover that we took out when this is an ongoing problem which keeps re occuring.Iwould not recomend this make or model or company to any one as it seems they havnt got a clue how to repair these goods or what is the overall problem.
Mr Derek James .. 8 July 2003
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I bought a washing machine from Dyson. It was faulty and did not work on the first go. I had to call and get the machine changed as I was informed a new part was needed. within 6 months it started chewing a shirt. After complaint it was stated my machine was not plumbed in correctly although it was done by Comet. No compensation was available but The problem was rectified and last week I find it has chewed my husband's new trouser. Has anyone had the same experiance with Dyson? Peroos ... 6 September 2003
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We purchased a DYSON DC04 in July 2000 to repalce an acient Electrolux, which had given sterling service. In September 2001 the motor burnt out - nearly causing a fire - Dyson replaced it under guarantee.

In May 2002 the motor again burnt out and Dyson replaced it, as it was still under their guarantee. In September 2003 the motor again burnt out after nearly catching fire. On contacting Dyson Customer Services I was told It was out of Guarantee and it would cost £49.00 Call out fee plus £79.00 for a new motor.

The Customer Service Manager was most rude and intimated it was my tough luck. They did not seem to understand that when you buy a domestic product you expect it to last more than a year without the major component breaking down. I will NEVER buy another Dyson again.
Mr Peter LEE ... 20 September 2003
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Having bought a Dyson DC04 within 4 months the motor has packed up, after a flying visit from an engineer at 0720am over a week and a half ago still no sign of a return visit to replace the motor. I called Dyson to be told that the motors had just came in but they would need to be checked prior to despatch ,that is all very well but with 2 young children 2 weeks without a hoover is a long time, and as yet no satisfactory answer from Dyson as to when to expect repair. I must say that considering the price of the Dyson, the service is quite poor.
Mark A Stephen ... 24 September 2003
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Interesting reading, all these complaints about Dyson hoovers. My DC04 is 3 years old and my complaint is fortunately not as bad as the others featured.

It is, for me, more a design fault. I have always hated the way the debris/dust makes such a mess when the holder is removed. So much for having filters - they should supply one for your mouth, in the form of a dust mask!

I think the machine may have consistent sucking power, but at 1200 watts, the suction is average. In my mind, this machine is an overpriced £240 piece of plastic, where the basics really are wrong - even the cable retraction works miserably, not to mention that the tool holder which sits on the pipe forever hits furniture and marks walls etc, regardless of its position on the pipe!!

I have become so fed up of it, that I have just purchased a great Miele (you can't beat German!!!) where suction is 1800w, and with a dustbag which automatically seals itself upon removal!! Tara Dyson, forever!
D Eachus ... 28 September 2003
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I am an engineer and was asked to check out a Dyson cleaner. The motor had failed. The friend is out buying another cleaner but not Dyson. L Marson ... 10 October 2003
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Dyson keeps cutting out, have cleaned filter still cuts out after only a few minutes of cleaning. Help!! Fiona Macleod ... 3 November 2003
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I've got a Dyson and it knocks any other vacuum cleaner I have used into a cocked hat. At that price, it should! I was fed up with running a machine over a carpet umpteen times an seeing no difference. It no longer happens. The machine was supplied with one of the attachments missing, but a phone call to customer care produced the required part within a few days.
Martin Bucknall ... 4 November 2003
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I am the original complainant. Dyson eventually sorted the problem with the machine and we were assured our guarantee would be honored. Today my wife tried to get dyson to send a replacement hose as ours had split and was told we have an unpaid invoice outstanding and once again we would not get any parts or service unless we paid for them. We have finally decided enough is enough and are seeking legal advice as what dyson are doing is clearly against the guarantee and victimisation.
Alvin Jones ... 12 November 2003
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I too had a Dyson vacuum cleaner which worked well but was let down by the terrible quality of the plastic fittings. The hose spilt in two places after just two months and the handle of the cleaning tube broke. I gave it to a friend and bought a Miele which is a fantastic cleaner and is great quality.
Lee Sellars ... 28 November 2003
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Dyson keeps cutting out, I have a similar problem to Ms Macleod. I have also cleaned filter but the DC07 cuts out after about 5 minutes. When it does work the suction is not as powerfull as it originally was. Any one got any ideas?
Ian Parker .... 7th December 2003.