Sharp- The Consumers Complaint List

I bought a Sharp Organiser Model ZQ-195 at Gatwick Airport a couple of months ago for cash and didn't keep the receipt.

It was fine until I moved house and could not find the diskette which contained the backup software which allows you to back up your data to a PC.

I then contacted sharp customer services via email upon which I was told to provide either the following documentation, cheque, bank statement, credit card statement.

I explained to the gentleman who replied to my email. He then said nothing can be done about this until I can provide some sort of proof that I bought the device.

Now I say, how can I backup my information from the organiser without the disk? Surely they must be able to provide the disk even if it means doing it just for customer satisfaction.

Or do they think that I stole the Organiser? or that maybe I even want to tamper with their precious backup software?

To what end I ask you. All I want to do is backup my information so as not to lose it as it contains quite a lot which is important to me immensely.

I initially sent an email to the customer services dept and got a response from a representative; after not getting a satisfactory response I asked him to give me the email address for his manager which is XXXX@sharp.co.uk.

Editorial Comments

We accept that without a receipt or proof of purchase, Sharp is under no obligation. But being a Sharp product, we would think that the backup software should be made available on request as a customer service gesture, or that a replacement would be offered at a price. A Right of Reply email has been sent.

I would also like to get the same software I would have thought it could be provided on their web site! I have had the product for over a year and can't be expected to keep the reciept. I will never purchase another Sharp item again.
Stephen Hart... 20 January 2002
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Dear Sir/Mam,
On 4th of December 2001 there was a article published at Computer Weekly site www.cw360.com which mentioned as follows:
"Sharp currently sells the Zaurus SL-5000D to developers for $399 (£280) from its Web site."

You can have a look at the article by going to www.cw360.com and searching for Sharp. The article was titled "Sharp looks for support for new Linux PDA".

The price mentioned was £280 but on visiting www.sharp.co.uk I discovered the price to be £349.99, which is far from £280+VAT.

I ordered the product 12th of December 2001, order number 8020233301. I received the invoice for the order via email. Sharp website provided facility to track the order. While tracking the order I discovered that product has already been delivered. On calling up Sharp customer service at 0161 204 2222 I was informed that product has delivered to a wrong address. Customer service representative S was rude over the phone. Then I received call from the manager K S who asked me to collect the delivery from the address where they have delivered the product.

I cancelled my order because Sharp is unable to deliver the product at wrong address. After cancelling the order Sharp told me that they will first collect the delivery from that wrong address and then only will cancel my order and transfer my money.

Please advice me about this case and what can be done I consider Computer Weekly as being part of this Regards Raghava.