NTL- The Consumers Complaint List

Having complained about my cable modem connection since march 2001. I wrote to Mr Barclay Knapp Managing director.He never bothered to acknowledge my letter.

I wrote again on the 27th of July 2001 and I have still had no acknowledgement. Hopefully the problem has been sorted now thanks to a Ms Samira, who was extremely helpful.

My main complaint is that I was ignored by Mr Knapp. Also when phoning you are put in a queue and I have waited in the past for nearly 2 hours.

Tonight I had to wait 55minutes before the call was answered and having to listen to a woman saying how important your call is every 15 seconds.

Obviously Mr Knapp thinks this is acceptable seeing as he has completley ignored my letters.

Terence May/ 6 August 2001

Links to other NTL complaints:
Link1 ; Link2 ; Link 3 ; Link 4 ; Link 5 ;Link 6 ; Link 8

Editorial Comments

A Right of Reply letter has been sent to NTL notifying them of this complaint. NTL does have a reputation and we wonder if Mr May will recieve the courtesy of a response to this complaint. We will keep you posted on NTL's response or lack of one.

Have you had an experience with NTL? We want to hear from you.
Editor/ 9 August 2001
Update on 22 August 2001
"Having contacted you on the 6th August with a complaint concerning ntl. I have had one phone call call from them with a promise that they would call me back as usual no one has called so I have written to Barclay knapp again, the letter is below."
Read Mr May's letter to NTL's Mr Knapp