On Monday evening (20th August), I rang the Montague Lodge
Guest House in Montague Road, Sheringham and booked a double room
for the nights of 24th, 25th and 26th August. As agreed with the
proprietor, I posted a cheque for £20 the next morning to
cover the deposit for the booking.
We arrived home from work this evening to find my letter and
cheque returned to us with a note scribbled on the bottom of my
letter to say that "owing to a late confirmation I am unable
to take you for this weekend".
As you can imagine, it has proved impossible to find alternative
accommodation at such short notice and on the Bank Holiday weekend.
My husband rang the guesthouse for an explanation
as to why they had not telephoned us sooner as I had given them
our telephone number and it was also on my letter. He had the
phone put down while he was speaking.
I would very much like to take this matter further as it has
caused us great inconvenience and expense, including a wasted
day's holiday taken from our places of employment.
To this end, are you able to advise us of any steps we can take
to deter this establishment from repeating this unfortunate practice,
which I am sure you will agree, also brings into question the
hospitality of the local tourist industry.
We have written a letter of complaint to the local Tourist Information
Centre.
If "as agreed with the proprietor" then this is not acceptable
service. We would expect the management of the Montague Lodge to
have something better than a scribbled note by way of an explanation.
A Right of Reply letter has been issued for a response from the
Guest Lodge.
Follow link for a similar
guest house complaint.
