| Complainant: |
John
& Kay Vellam |
| Town/City
of Residence: |
Devon |
We complained in writing to Mr. Long, Customer Assistance Centre,
Brentwood on 17 April 2001. The complaint was to notify them of
a major safety problem relating to the Ford Ranger Double Cab
we bought in November 2000.
The wing mirrors on both sides of the vehicle spray up badly when
driving in heavy rain and wind. This obscures the rear view through
the mirrors and impairs vision as the water stays on the glass
and does not
disperse. As driving continues the problem increases. When driving
at night, the problem becomes even more serious, causing a real
safety hazard to the drivers,
passengers, and other motorists.
The problem has occurred on numerous occasions since we purchased
the vehicle. The dealer is unable to help, it was the dealer who
suggested we write to the
Customer Assistance Department Direct.
We had a reply on 25th April from an entirely different address
in Glasgow, not the Manager of Customer Assistance Centre at Brentwood.
The reply stated that the Technical Information Centre "have
advised
that there is no known concern with the mirrors on this vehicle"
and that "the mirrors are standard and no modification can
be made to them". Other comments were
"regret that we have not met your expectations and are unable
to satisfy your needs on this occasion".
They did say the comments had been taken on board and would be
passed to the Brand Manager of the Ranger. Unfortunately none
of this helps us at all.
We do not want to sell the vehicle, we simply want to have a vehicle
that is safe to drive in wet, windy conditions and at night in
the rain.
Other Ford complaints: Link1
; Link2
Mr & Mrs Vellam state that they spent £18,000+
on this model. Obviously, they have expressed what they believe
to be real problem with this vehicle. We are yet to be persuaded
that Ford Motors has shown due concern and attention to the matter.
Was the Vellam's vehicle called in for tests before the standard
answer: "there is no known concern with the mirrors on this
vehicle."?
A Right of reply letter has been issued to Ford notifying them of
this posting and requesting a response. EDITOR
update on 28 August 2001
Feedback
received from the Vellams indicate that Ford has contacted them.
Unfortunately, nothing has come out of it. They still feel that
there is an issue not addressed by Ford.
"We did hear back from them but unfortunately did not deal
with the issue and gave us nothing new. Anything else we can do?"
update on 13 September 2001
We received a complaint from an
"EX-FORD consumer" in the USA. We have referred them to
planetfeedback.com but also published the details here on TCCL Read
the story here: 2001
Ford Explorer complaint
Have you had any or similar problems with your Ford Ranger? We want
to know. We also invite your comments on this story. We will keep
you posted.
=================================
i am the second owner of a 1999 T-reg
focus 20i chia. i put the car in local garage for
its 37800 service. THE CAR NEEDED ALL NEW PADS AND 2 FRONT DISKS.
ALSO I NEED A NEW POWER STEERING PUMP- which i think should not
be faulty in such a short time..... Is there a call back on the
focus power steering pump. Also after visiting the fucus owners
club web site i find i am not allowed on this, i think you should
visit this site!!!!
Michael Newton ... 16 January 2004
----------------------------------------
I wish to write to the Customer Assistance
Centre in Glasgow. Can you advise me of their e-mail
address. Colin J. Howard ... 17 January 2004
----------------------------------------
I am the owner of a 2002 Mustang
and I have had two trips to TOWN AND COUNTRY FORD.My
problem has not been resolved and the mechanics tell me that it's
normal.help me find a site for who, directly, to complain to.
Sheresa Sanders... 23 October 2002
------------------------------------------
My 6 month old F150 Sport will not start in
the cold. Its seems the computer inside has difficulty
processing information in temps below freezing. I have had little
help from Grappone ford NH where I purchased the vehicle. I wonder
how they maintain the Blue Oval seal of approval? I love the truck
but this is really too much..
Bradford Spavin... 14 January 2003
-----------------------------------------
I had a 2002 Ford Mustang that would
die in the middle of the highway. It's brakes and
steering would lock up. I tried to talk to the owner and the customer
service rep., but they blew me off and cussed me out. If I can I
will stop anyone from buying from this company. they are the worst
people and customer service oriented people that I have ever dealt
with. Heather Jones (Dallas, USA) ... 30 May 2003
----------------------------------------
I was wondering if there was an address that
I could have regarding
a major complaint that I have with ford. I can get no help from
the dealership. Please email me with an address...
Jayne A. Bozard ... 2 June 2003
---------------------------------------
Ford fusion 1 bought from reg vardeys in east
kilbride i asked for the car to be delivered with
cd player. car ordered on 13/8/03 delivered on 26/8/03. guess what
? no cd. told by salesman it was on back order and would be delivered
on 4/9/03. guess what? no cd. told by salesman it will now be delivered
by 5/9/03 or by the latest 8/9/03.
on monday 8/9/03 i called into dealership and was again told no
cd now a little fed up to say the least. i told salesman what to
do with his cd player under protest i was told that a cheque would
be forwarded to my address. it is now thursday 11/9/03 and no cheque
yet also this car arrived without service manual warranty documentation
or rac cover details all of which i am still waiting for.
Gordon Mclean ... 11 September 2003
---------------------------------------
I have from new a north face explorer but
the garage where i purchased it from cannot provide me with a tow
ball which i assume goes into the rear bumper which
has a hole in it with a stopper plug which can be removed i want
to tow a boat trailer can you please advise me can i put a ball
in to the hole in the bumper? Looking forward to your reply..i also
need a seven pin electric tow plug to be fitted..any advice?
Donald marriott... 12 September 2003
---------------------------------------
four days after taking my f-150 in for a safety
recall 03S02 and being told everything was okay,
my tie rod broke. thank god it was in my drive way but i was on
my way to get on the interstate to go to the airport for buisness,
and earlier that day my 18yr old daughter used the truck for some
errons and had my 3yr old daughter and 3yr old nephew in the truck.
i hate to think what ould have happened to them if it would have
broke then.. i will be contacting the ford motor co. in the morning.if
anyone else has had this problem i would like to know, the truck
is only a 1997. please e mail Joseph Stultz ... 19 September
2003
------------------------------------------
Re: '94 Mondeo Auto front disc brake run-out.
Is there an issue with this model? If so what is
the cause and remedy please?
Peter van Aardt ... 8 October 2003
------------------------------------------
Could you please help me. i,v bought a brand
new ford mondeo sa 03 wkf. i,v had the car for six months now and
all i,v had is bother with it. in all honesty the
car has been back at ford about six or seven times for repairs.each
time it goes in it has to have new parts fitted due to manufacturing
faults so the manager at ford livingston says.
the latest thing to go wrong is the clutch had to be repaced as
there is a fault with the fly wheel.it took ford two days to repair
this fault.it been less than a week and the car has now got the
same fault with the clutch again.the garage at burnvale livingston
has given me every excuse they can think of as regards to why all
these faults are occuring.but the way i see it this car is brand
new and should never need all the parts or all the work that has
been done to it.
can you please help me as i,am at my witts end with this car and
the garage that is suppose to be repairing it.i have only told you
of one fault as i would be here all day if i was to tell you of
the others.please help me in this matter.and do i have any rights
in demanding a replacement car as this car isnt a good built car.
donald martin ... 15 October 2003
------------------------------------------
I have had so many problems with my ford 1995
windstar. this year alone i have spent more than
it is worth- i had to as it is now our second car because we bought
a 2003 corolla no problems i will never purchase another ford
again.. Michelle Newton ... 4 November 2003
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