On purchasing a grundig TV in Nov 02, a fault accured on the
20/06/02. An enginer was called out but did not know what was
wrong so the tv was sent away for 3 weeks.
7months later the fault came back. An enginer came out phoned
the workshop who told him to play with the wires in the back and
the tv should work ( and it did).
6months later the problem has come back. Now when i bought the
tv i was told by the sales person that if i took out the master
plan that if the tv should have a fault which accures more then
3 times during the cover it will be replaced.
Now master plan say that it has to go wrong 4 time and in 1 year
and that they will not replace my tv and will just keep fixing
it. Every person i talk to does not want to give their name (
i guess its just to cover them selves). Its not that i want a
new tv just one that works properly and does not break down every
6 months.
I have spoken to master care, cover plan, Dixton store, Dixon
customer care and grundig and no-one is willing to help. The people
on the phone are rude unhelpfull and dont care.
I was told that when my plan ends i will JUST have to pay for
an enginer to come out and its not there problem i bought a faulty
tv. And another said- when your plan runs out it will be time
for you to buy a new tv anyway. Are these the things customers
need to hear?
I feel like i've been chasing my tail. All calls where made on
the 04/08/03
Please help.
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