I bought a new Nokia 3330 from the Link on 27 March 2003 including
insurance. It wasn't in a sealed box and they said it was locked
to Virgin but it didn't have the Virgin Logo printed on the phone
like a previous phone I have. They said that not all phones come
in sealed boxes.
After 4 days I realised the charger wasn't working properly so
I returned to the store where they replaced it with a new one.
The man in the store who originally sold the phone took the charger
from another new box and exchanged it.
Just about a week after that I noticed the Caller ID wasn't coming
up anymore so I phoned the Virgin network who told me to delete
the numbers and re enter them. This worked but again it happened
and Virgin told me if it isn't resolved by then it's a hardware
problem, so I went back to the Link 2 weeks after buying the phone
on 10 Apr. On that day they insisted it was a network problem
although my old phone never had this problem nor other people
on the network. During this 2 weeks I notice about 3 times that
the phone froze when trying to type text messages and reset itself.
I returned again to the Link on 12 Apr when a different salesman
said it was a hardware fault but they can't refund me the money
as it's now outside the 14 day period and they had none in stock
to replace it. They took the phone to send to Nokia to repair
on that day and told me it will take 10 working days. They gave
me a loan phone to use with an old battery so the charge runs
out quickly. This I got only after complaining that I will be
without a phone for nearly 3 weeks and at a great inconvenience
as it's my only point of contact.
On 13 April I discovered the 2nd charger wasn't working so I
returned on 14 April and they gave me an old charger as a replacement.
At this rate I will have paid a lot of money for a faulty phone
and an old charger.
I am really annoyed at the amount of excuses I've been given and
the amount of time I have spent running back to that shop and
having to come away feeling very dissatisfied with the service.
My dealings with the Link have put me of their service and I've
told all my friends not to buy anything from them because they
are not helpful and seem very dodgy.
I can't believe they can sell new products and then give you such
a run around to replace it when it's faulty. I hope this complaint
will result in something as I am very dissatisfied so far and
am now waiting the return of my phone.
Link to Other Dixon Group Company
Complaints
