Briefly, I bought a PC from this company over the Internet and when I received it, it did not work correctly.

I went through the correct channels to obtain support from them to correct the problem but had to continuously send more than 1 email to get a response, indicating that it was urgent because I was losing time and money waiting for them to get back to me, I also tried to phone but the number was unobtainable.

The last time, I sent 4 emails to them without a reply, so eventually asked for a refund, they sent me back a rude email which I replied to telling them I would fix the problem myself.

I then received another email from the company telling me that the person who sent me the email had been removed from the company and how sorry they were and wanted to rectify the problem.

The lady I was corresponding with then passed the email to the Chief Executive who was also rude when I said I either wanted a replacement or my money back.

I would like to complain about the way I was spoken to and the fact that I now have a PC that still doesn’t work properly and never has done since I bought it and how the company are being totally unreasonable under the circumstances.

If I were to forward the emails to you, you will hopefully agree how rude the company was and why I’m justifiably complaining to yourselves.

Having bought many items from reputable companies over the Internet and had no problems what so ever, I believe some action should be taken to improve this company’s attitude to their customers.

Please post your Consumer Comments on the
clik2complaints.co.uk Sounding Board

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